Discuss about the Organizational Behavior Issues and Its Diagnosis Using Concepts.
These days it is deemed impossible to consider a successful company that does not pay considers tension to the organization behavior. It is clarified that the important objective of the company to attain success (Robbins and Judge 2012). Organizational behavior is considered as the study of which the individuals communicate within the groups. Organizational behavior is considered as the study of the individual and group performance as well as activity within the organization. These days it is considered increasingly difficult (Czaplewski et al. 2016). External and internal perspectives are two major theories regarding the way organizational behavior can be viewed by the organization. At the time of summer internship in an organization, I came across several factors those indicated organizational behavior problems. I came across several organizational behavior issues that affected the workplace environment within the organization. The issue was related with the company itself as I came to know that increased turnover I the organization indicates that the employees are not sufficiently satisfied in their work environment.
I came to observe that the predictors of increased turnover are associated with weak interpersonal interaction where the team members were not willing to cooperate and ignore one another. Such issue needs several solutions and I felt necessary to enhance the situation as soon as possible. I also came to realize that it is not that simple to attain the goal of attaining organizational behavior goals in the absence of well-trained and qualified workforce those have an important role within the competitive market. As I was in the role of an organizational consultant of a health care organization during my summer internship program for this reason, the manager in such scenario recommended having course of actions for resolving the real organizational concerns. For this reason, I attempted to offer a detailed description of the organizational behavior concerns along with discussing the factor those caused such issues in the company.
Underlying Factors Those Caused the Problem
For evaluating the organization behavior problem that was faced by the health care organization in which I was in the role of the organizational consultant at the time of my summer internship, I gathered that the poor interpersonal communication in the group was present that resulted in increased employee turnover. I came to realize that in order to solve such organizational behavior issues the description of the major factors causing the issues must be described. I gained knowledge that certain difficulties with the interpersonal communication can affect the low job satisfaction of the employees along with their low morale. I felt that to deal with such issue it is vital to treat all the team members with great respect. I have revealed several factors those have greatly contributed to the poor interpersonal communication and affected low job satisfaction and employee morale. Such factors included increased level of moral and ethical education, employee dishonesty, distrust along with misunderstanding, racial abuse, distinct age group, diversified culture, unequal gender relations, unfair wage level and several personal affairs including jealousy and antipathy (DuBrin 2013).
During the summer internship within the organization, I came to realize that the above-mentioned factors have resulted in the poor interpersonal communication within the workplace and among the employees. Moreover, I have also observed that this has also resulted in certain conflict situations and even dismissal of the employees. In the health care organization, I gathered that the major factor that resulted in the poor interpersonal communication within the workplace is associated with distinct age groups. The heath care organization is renowned as the oldest health care provider in which there is group of old specialists having work experience of more than thirty years. I have observed that the existing employees not only humiliate the existing young employees but also do not allow them to accomplish all their responsibilities in an efficient manner. I have gathered that the team members in the company constantly point on the mistakes rather than motivating fellow team members to complete tasks. I have observed that the young specialists are not satisfied with their job and did not get any promotion I their job for years. Such weak interpersonal communication resulted in increase staff turnover within the company that needs efficient solutions (Miner 2015).
Such source of information regarding the organizational behavior has helped me in evaluating the issue of poor interpersonal communication within the health care company. I have also demonstrated the social communication theory as the foundation of the interpersonal relationships evaluation. As an organizational consultant, I considered it necessary to consider the major factors of poor interpersonal communications that can result in critical situations within the company. Based on the situation I can state that such serious situation can decrease the productivity of the company. In the health care organization, I discovered that the interpersonal communication issues in the workplace could attain a great amount of negative responses of the consumers those remain dissatisfied with the health care services provided by the company and by the health care specialist.
Problem Causing Factors Related with Concepts of Organizational Behavior
The source of the information gathered from the organization has supported my evaluation on the factors causing organizational behavior issues in the health care company. I consider the poor interpersonal communication factors results such as moods and emotions at work, stressful conditions, punishments and rewards, motivation of employees and satisfaction of job. I consider that the observation of the organizational behavior issues can help in developing solutions and I came to realize that the emotion and moods those are experienced by the employees within the organization could affect the job satisfaction. From the organization behavior analysis, I have gathered that the positive interpersonal communication can affect the job satisfaction.
I came to know that there are several organizational behavior theories and concepts and one among them is equity theory. Such organizational behavior theory can be deemed as application in our situation in the health care company. I have also observed that this theory attempts to explain the “relational satisfaction” that considers fair and unfair resource distribution within the organization. I have observed that during my summer internship program that the major idea of relating this organizational behavior theory was that the staff of the organization would believe that the individual is treated in a fair manner. In such scenario, he perceives that the rate of his contribution to the organization is equal to the positive results aged by him by the company (Nahavandi et al. 2013).
The outcomes those I revealed to be gathered from the application of this organizational behavior theory in the given situation included offering the employees with recognition, better salary and reputation to increase their job satisfaction. Another organizational behavior theory that I can relate with the situation of the organizational behavior issues faced by the company is the goal setting theory of motivation. From applying such theory in the given organizational situation, I have gathered that the goal setting by the organization and its members is closely related with the performance of the employees within the workplace. I have gained knowledge that as per this theory, the employees must understand the ways to accomplish the goals of their assigned tasks and the ways to gain suitable feedback. I understood that it could help the companies in increasing employee motivation and their productivity at work. Considering the organizational behavior issues faced by the company, I have realized that for offering efficient solutions to the issue of poor interpersonal communication that can result in increase employee turnover within the company several effective actions must be taken by the company. I have recommended the organization to conduct regular evaluation of organizational culture. Considering this solution it is deemed essential to strengthen the relationship between the older and younger employees and for this reason organizing special training programs for the younger employees must be provided that will increase their motivation level (Pinder 2014).
However, this essay, I attempted to offer a detailed description of the organizational behavior concerns along with discussing the factor those caused such issues in the company. From the essay, I gathered that the organizational behavior issues must be resolved by the organization in an efficient manner in order to deal with several serious consequences that include increased employee turnover and loss of the desired productivity and poor reputation of the health care company within the competitive marketplace.
From the essay, I also gathered that I came to realize that in order to solve such organizational behavior issues the description of the major factors causing the issues must be described. I gained knowledge that certain difficulties with the interpersonal communication can affect the low job satisfaction of the employees along with their low morale. I felt that to deal with such issue it is vital to treat all the team members with great respect. As an organizational consultant, I considered it necessary to consider the major factors of poor interpersonal communications that can result in critical situations within the company. Based on the situation I can state that such serious situation can decrease the productivity of the company.
Czaplewski, A.J., Key, T.M. and Van Scotter II, J.R., 2016. The Role of Positive Organizational Behavior in Building a WorldClass Service Organization. Leading The Positive Organization: Actions, Tools, and Processes, p.58.
DuBrin, A.J., 2013. Fundamentals of organizational behavior: An applied perspective. Elsevier.
Miner, J.B., 2015. Organizational behavior 1: Essential theories of motivation and leadership. Routledge.
Nahavandi, A., Denhardt, R.B., Denhardt, J.V. and Aristigueta, M.P., 2013. Organizational behavior. SAGE Publications.
Pinder, C.C., 2014. Work motivation in organizational behavior. Psychology Press.
Robbins, S.P. and Judge, T., 2012. Essentials of organizational behavior. Boston: Pearson.