Discuss about the Organizational Development for Northern County Legal Services.
1. The organization discussed in the said case is Northern County Legal Services (NCLS) which is a nonprofit organization which provides free legal services to individuals who cannot afford it. The said organization is situated in a small premise with one waiting room and four offices. The waiting room has no Air conditioning, thus, the clients who come to visit the organization suffer from heat as it waiting room gets crowded and hot and at times, three volunteers share one single office. Additionally, the said organization is very unorganized as it handles walk-in clients and clients with appointment simultaneously, frustrating the client who wait without appointment for hours together. Additionally, the organization has major concern in relation to its funding. It has very uncomfortable chairs for its staff and the internal management of the organization also suffers from many defects like incomplete paperwork, poor scheduling by staff and lack in timely filing. The staff at Northern County Legal Services (NCLS) fills housing intake forms which are incomplete; they also are confused about where urgent forms and non-urgent forms are to be placed for their head Julie to review. The staff also had different views about which work to consider urgent. Additionally, the volunteers or the staff in Northern County Legal Services (NCLS) has to deal with issues in which they don’t specialize. For example, Monica specializes in family law but has to deal with housing laws and housing intake form which gives rise to mistakes. Additionally, the staff faces issues in filing the paperwork which is completed by someone else (Wrayâ€Bliss, 2013).
2. Ethics is a vital element in personal and professional life. Thus, every organization requires following ethics. Ethics are the values and principals which an organization uses or adopts while conducting its activities and business. Thus, ethics should govern both the internal management of an organization along with the external communications the organization or its personnel have with third parties (López-Campos et al., 2013). In the present case, the Northern County Legal Services (NCLS) should adopt a more organized and customer oriented approach where walk-in clients should not be asked to wait for hours together. The said attitude of the organization only frustrates and creates disrespect for the organization. Moreover, the internal management of the Northern County Legal Services (NCLS) also suffered from many ethical defects as the staff, employers and volunteers of the said organization failed to communicate properly with each other which restricted them from helping and handling matters in which they specialize (Gray, 2013). The organization should adopt an ethical manner of internal organization where staff and volunteers should be more passionate about solving legal problems of clients. Additionally, the head of the Northern County Legal Services (NCLS) should try to be more helpful and present to solve the issues and problems which the volunteers’ face in filing motions. Additionally, the volunteers and the employees of the Northern County Legal Services (NCLS) require to be shown that they are learning and progressing in the said organization which would encourage them to work more hard and with passion. Training seminars can be conducted to inculcate such values in the staff and employees including the volunteers of the said organization (Elmuti et al., 2013).
3. The Northern County Legal Services (NCLS) which offer pro bono legal services to its client suffer from many issues which can be solved with proper organization and supervision. In my opinion, all clients should be called on appointment which will reduced frustrated clients who have to wait in the hot waiting room which will in return made the office premises more accessible for staff and employees due to less crowd of client. Additionally, the internal management requires to be amended. The Northern County Legal Services (NCLS) deals with housing laws, employment laws, domestic violence and family law. Thus, the volunteers and the employees in the said organization should be divided in departments according to their specializations (Woermann, 2013). Thus, volunteers with specialization in housing laws should handle housing intake forms and volunteers specializing in family law should handle matters of domestic violence. However, an internal code of conduct should be formulated which promotes working collectively and helping one and other to achieve more productivity as well as enhancement of legal knowledge. The Northern County Legal Services (NCLS) can hire few more experienced lawyers to supervise and review the work of volunteers. As the said volunteers of Northern County Legal Services (NCLS) are legal students, they require guidance which can be provided by hiring appropriate supervision (Coomée, 2014)
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