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Performance Management: Hearts And Minds

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Discuss about the Performance Management for Hearts and Minds.




An important method of developing the company’s employees is to adopt a well-executed and comprehensive performance managing systems. Elements such as performance appraisals and one-time meetings can be employed to manage underperformance in the business. Performance management is an all-encompassing and well-established term which describes the practices driving decision making about employee performance. The practice is far much broader than just disciplinary processes and staff performance appraisals. The method aim at improving the organizational performance through improvement of individual and team performance. Performance management processes which are valid measure the progress a company makes towards achieving its business objectives. It accomplishes this through proper planning, establishment, monitor and evaluates individual and team performance. The practice of performance management in cooperates job descriptions, the recruitment methods, training, disciplinary methods, career plans, benefits, compensations, and performance appraisals. Performance management is a process a business can put in place to maintain its competitive advantage in the vibrant economic environment.  This process will ensure that a company achieves its strategic goals while meeting the needs of the stakeholders and will impact directly on the organization's ability to grow in the long term.

Many people tend to disagree that companies and businesses should provide its employees with a conducive environment that supports a worker can improve in skills and grow their career, this may be true, but I am of the contrary opinion.  A favorable environment increases employee productivity, the key issue to remember is that a business has its goals and objectives which it formulates during the formulation of the organization's overall strategy and goals (Kramar et al., 2014). A company’s goal is to maximize profits in many instances, and a conducive environment is one of the strategic goals a company should have in mind when developing strategies. Providing a conducive working environment has its benefits to business, your workforce is motivated into doing their duties to help the company achieve its strategic objectives. Employee morale is always an issue in many businesses and providing a conducive environment is one method that can be used as a way of ensuring employees are motivated. A conducive work environment improves productivity and efficiency since instances of accidents are reduced to a minimum, and as a business, you deal with a healthy workforce. A conducive environment is not only beneficial to employees only but also to the management. Communication between the managers and the workforce is improved. An organization should remember not to focus too much on the employee and forget their goals because employees shift jobs every time they get a better offer somewhere else.


Performance based pay has not always been the best method to motivate an employee. First, it is true that an employee is in employment to earn wages which are used to maintain their lives, and that of their families money is a source of empowerment to many people, and ability to make more is everyone’s wish. Business owners who are not in a position to reward hard working employees with a permanent pay rise usually use this method of performance-based pay to reward the workers with bonuses and sharing profits without straining the finances of their business. However, this approach has been found not to be effective. Though performance-based pay influences the attitudes of workers positively, the method has been determined to put more stress on employees to the extent that is likely to negate its beneficial effects. Employees involved in this particular arrangement feel they are encouraged to work hard and may decrease their job satisfaction. The stress is also likely to lower the productivity of workers.

Employees who are hardworking deserve monetary appreciation which should be a long-term plan such as pay increases because, given a better offer somewhere else, they are likely to leave your company (Katzenbach, 2001).

Fast food franchise is always demanding for employees to be at their level best. Serving of a large number of customers is always a daunting task to workers. To achieve the best from your staff, in this case, enrich and empower your employees. Job rotation, in this instance, is vital to avoid burnout which lowers productivity of employees. This practice has been tested to be the most sufficient methods of reducing employee’s complaints and keeping their mind fresh from the daily routines such as in this case the daily routine of serving long queues of customers. The benefits of engaging the employees in job rotation are that it has a positive impact on the job satisfaction, people engagement and retention.



Katzenbach, J 2001, Peak performance: aligning the hearts and minds of your employees, Harvard Press, New 

Kramar, R, Bartram, T, Cieri, H, Raymond, A, Gerhart B&Wright P (2014) Human Resource Management in Australia 5 
3rd ed. McGraw-Hill 

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