To describe the continuous improvement with a real life example From chapter 20, I gained knowledge on the quality, a method used by employees to involve into continuous improvement of the goods and services. It is combination of quality along with management tools to increase of business and reduce the losses because of wasteful practices. Kerzner, H. 2017. Project management.
Lecture slides To understand quality and continuous improvement impact on quality I had studies of various quality mechanisms of assessment and project methodologies such as:
- Performance indicators
- Performance evaluation
- Evaluation of reference sources
- Cost benefits and effectiveness study
Quality services are fundamental elements for the success of business. The businesses can improve their service long with retain of the customers. Improved quality services are required to define and measure service goals and motivate the employees by use of feedback from the customer’s side. PMI Implementing Organizational PM PM Appendices X2 & X3;
Books To illustrate the history of the quality movement W. Edwards Deming was demonstrated on the grand scale by the Japanese industry. The inventor was viewed by father of quality control and quality movement. In early 20th century, the manufacturers can began to include of processes of quality into the quality practices. Total quality management was being considered as used into various business leaders. Kerzner, H. 2017. Project management.
Lecture slides To ensure of delivering quality to the life It is easier to deliver of good quality control over the items. It is different process of thinking in case of software delivery. It is critical to meet with quality expectations of the customers. Due to specific acceptance criteria, the quality of services and goods are met. The quality cost is beneficial to integrate of quality approaches into the project.
Articles and books To describe of processes introduced to ensure and deliver quality goods and services Consistent of quality services are a key requirement to meet with the customer loyalty. The business organization with higher service quality is meeting and exceeding with expectations of the customers while remaining are economically competitive. By my course, I have learnt that evidence from the empirical studies is suggested that improvement over the service quality is increased profitability along with long term economic competiveness. It establishes to provide of reliable service performance measures and measure the customer satisfaction. PMI Managing Change Chapter 6;
This course helps me to understand the quality management which are required to improve the customer services and satisfaction level. I have analysed quality as reflection of innovation into the business organization. It is basic implementation of use of total quality management.
Allen, H. and Lansky, D., 2015. Measuring & Managing to Improve Value: Employers and Indirect Costs.
Kerzner, H. 2017. Project management. 12th ed. New Jersey: John Wiley & Sons.
PMI Implementing Organizational PM PM Appendices X2 & X3; Available at: https://marketplace.pmi.org/Pages/ProductDetail.aspx?GMProduct=00101500501
PMI Managing Change Chapter 6; Available at: https://marketplace.pmi.org/Pages/ProductDetail.aspx?GMProduct=00101 469401