According to PMBOK Guide, project quality management addresses the management of the project and deliverables of the project.
This assignment has been designed to assess your ability to apply the knowledge, skills and tools you are learning about quality to the management of a project.
You are required to complete the following steps
Task: Project management processes are categorised into 5 process groups of initiating, planning, executing, monitoring and controlling, and closing. An audit process should look at all process groups in a project.
Task: The tools developed in the previous stage are used in an example in this step.
Task: Refer to PMBOK edition 5 for the list of project management knowledge areas. Select two knowledge areas other than time, cost and quality. Develop 5 metrics and the associated acceptance criteria for each knowledge area for assessment of the project management process in that area.
As stated by Kerzner et al. (2017), Cynics solution is considered to be pioneer in the domain of importer and closed circuit television warehouse which is based in Malaysia. The organizers aims to provide a wide range of CCTV system of camera. It comes up with digital video recorder (DVR) which is needed by both customer and its client. The main aim of this organization is mainly engaged for various kind of aspect like supplying, service and lastly installation. It is required for maintaining a wide range of products for various aspects like commercial, private and last government building. In 1998, the organization has expanded and developed for supplier of CCTV camera provider of solution. Diversification is needed for having proper kind of understanding regarding the business unit which will increase the overall profit. It is required for sustaining the overall competition in the market.
There are large number of methods which are needed for assessment and evaluation of maturity of project (Fleming et al. 2016). Capability maturity model is totally based on various kind of software institutes. It is required for accessing various kind of practices which are based on standard kind of criteria. These particular model are not only helpful for understanding the maturity of organization but is also considered to be helpful for overall output of the project. It is needed for the performance which is required for delivering projects on time.
Project management maturity can be easily sated as proper kind of development of enterprise-based project (Marchewka and Jack, 2014). It can be easily stated as strategy, method and decision-making method. The level of maturity is needed by each of the organization which is totally based on goals, resource, needs and strategies. The level of maturity in this organization is understanding the brief assessment which is needed by professional consulting team management. At present the organization has come up willfully project management which is needed for understanding the various standard of project management. The organization that is Cynics Solution Sdn. Bhd comes up with proper kind of project management maturity which is needed by various project management standards. Project management maturity comes up with capability which is needed for various kind of improvement for various aspects like on-time delivery, reduction of cost, efficiency of organization.
OPM3 stands for organizational project management maturity model which is considered to be a well-known standard that has been developed. It works under the project management institute (Walker and Anthony, 2015). The ultimate goal is to provide a standard which is needed by organization based project management practices. It is considered to be helpful in improving the project management plan for various improvement. It is considered as a method of advancing various strategic goals for various project management based principles. By making use of this model, this organization can easily check which are the best practices and capabilities of an organization.
PROJECT MANAGEMENT(PM) PROCESS GROUP: INITIATION |
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Organization: Sarawak Timber Industry Development Corporation (STIDC) |
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Project: The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak |
Date: 20th June 2018 |
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Auditor: |
Auditee: |
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Number |
Item for checklist |
Conformance |
Comments |
||
1 |
Are any kind of needs for identifying the various aspects like function, operational and its performance? |
Yes |
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2 |
Are the objectives of the project are defined? |
Yes |
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3 |
Is evaluation been carried out on high-level solution? |
Yes |
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4 |
Any preference has been given on alternative for increasing the value? |
Yes |
|
||
5 |
Are summary budget and milestone completed? |
Yes |
|
||
6 |
Are high-level of risk checked? |
Yes |
|
||
7 |
Is the source of funding been identified and arranged with the budget owner? |
Yes |
|
||
8 |
An understanding has been done with respect to study and execution |
Yes |
|
||
9 |
Does internal and external stakeholders are checked? |
Yes |
|
||
10 |
Does the project manager is assigned to the project manager |
Yes |
|
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11 |
Are the documents of the project completed? |
Yes |
|
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11.1 |
Statement for work |
Yes |
|
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11.2 |
Case of Business |
Yes |
|
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11.3 |
Analysis of stakeholders |
Yes |
PROCESS GROUP: Planning |
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Organization: Sarawak Timber Industry Development Corporation (STIDC) |
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Project: “The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak” |
Date: 25th June 2018 |
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Number |
Item for Checklist |
Conformance (Yes/NA/No) |
Comments |
1 |
Management of integration |
Yes |
|
1.1 |
Is the plan of project management is in right place? |
Yes |
|
1.2 |
Is the execution strategy of project management is in right place? |
Yes |
|
2 |
Management of Scope |
Yes |
|
2.1 |
Does the baseline of scope verified |
Yes |
|
2.2 |
Does all the document has been analyzed with sufficient details? |
Yes |
|
2.3 |
Do all the necessary documents are completed? |
Yes |
|
2.3.1 |
Plan for scope management |
Yes |
|
2.3.2 |
Work scope |
Yes |
|
3 |
Management of Time |
Yes |
|
3.1 |
Does all the activity and milestone been checked? |
Yes |
|
3.2 |
Does all the activity duration has been checked? |
Yes |
|
3.3 |
Do all the documents of the project completed |
Yes |
|
4 |
Management of cost |
Yes |
|
4.1 |
Does the basic expenditure been documented? |
Yes |
|
4.2 |
Does the project has been requested to be completed in a given budget? |
Yes |
|
4.3 |
Does an estimation has been made with respect to cost involved in various activities of project? |
Yes |
|
5 |
Risk management |
Yes |
|
5.1 |
Does all the risk has been reviewed? |
Yes |
|
5.2 |
Does the required controls have been put in place? |
Yes |
|
5.3 |
Does the risk management have been documented? |
Yes |
|
6 |
Management of procurement |
Yes |
|
6.1 |
Does the sourcing strategy has been properly established? |
Yes |
|
6.2 |
Does not plan of procurement management has been established? |
Yes |
|
6.3 |
Do all the sources are developed and documented in a proper way? |
Yes |
|
7 |
Management of Quality |
Yes |
|
7.1 |
Does all the required quality need and standard has been properly documented? |
Yes |
|
7.2 |
Does quality checklist are properly documented and developed in proper way? |
Yes |
|
7.3 |
Are the various quality metrics properly defined? |
Yes |
|
8 |
Human resource management |
Yes |
|
8.1 |
Does all human resource along with required skills have been identified? |
Yes |
|
8.2 |
Does all the roles and responsibility has been checked? |
Yes |
|
8.3 |
Does the plan of human resource management has been properly established? |
Yes |
|
9 |
Management of Stakeholders |
Yes |
|
9.1 |
Does the stakeholder management plan is clear and properly established for managing the expectation of stakeholders? |
Yes |
|
10 |
Managing Communication |
Yes |
|
10.1 |
Does all the detail of communication has been properly established? |
Yes |
|
PROCESS GROUP: Execution |
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Organization: Sarawak Timber Industry Development Corporation (STIDC) |
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Project:“The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak” |
Date: |
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Auditor: |
Auditee: |
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Number |
Item for Checklist |
Conformance |
Comments |
1 |
Management of integration |
Yes |
|
1.1 |
Do all the related elements for the project plan has been implemented? |
Yes |
|
1.2 |
Do all the deliverables of the project been completed? |
Yes |
|
2 |
Managing quality |
Yes |
|
2.1 |
Does there be proper quality plan for managing the quality of project? |
Yes |
|
2.2 |
Does there are proper plan with respect to measurement which has been analyzed? |
Yes |
|
3 |
Human Resource Management |
Yes |
|
3.1 |
Does the human resource has been taken into account? |
Yes |
|
3.2 |
Does the performance of team has been carried out and documented? |
Yes |
|
4 |
Communications Management |
Yes |
|
4.1 |
Does all the required data has been collected properly |
Yes |
|
5 |
Managing procurement |
Yes |
|
5.1 |
Does the response has been obtained? |
Yes |
|
5.2 |
Are there any kind of procurement for managing plan? |
Yes |
|
6 |
Managing Stakeholders |
Yes |
|
6.1 |
Do all the stakeholder's issues have been identified? |
Yes |
|
6.2 |
Do the stakeholder's register has been properly updated? |
Yes |
AUDIT NON-CONFORMANCE REPORT |
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Date: 1/11/2018 |
Report No: |
Organization: Sarawak Timber Industry Development Corporation (STIDC)
|
||
Project Name & ID : “The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak” |
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Department: |
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Auditor: |
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Non-Conformance Details |
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Concerned Area: |
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Requirement: |
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Observed Non-Conformity Description: |
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Minor Conformity: a |
Major Conformity: o |
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Non-Conformity Acceptance: Yes/No |
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Auditor: |
Auditee: |
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Corrective Action |
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Target Completion Date: |
Actual Completion Date: |
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Corrective Action Acceptance |
Auditor: |
Auditee: |
||
Remarks |
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Signature: |
Date: |
Cynics Solution Sdn. Bhd is considered to be as one of best manufacturer and importer of closed-circuit warehouse which is based in Malaysia(Heagney and Joseph, 2016). The main aim of the organization is engaged in large number of services like supplying, installation, maintaining products for both commercials and government building. The project comes up with two kinds of critical success factor that is effective procurement management, high performance of project team members. The scope of this project mainly comes up with various kind of phases that is designed, implementing, supply, testing and commissioning. It aims to provide training for user manual, 12-month warranty which is not limited to software and materials for this organization.
The ultimate goal of this organization is to become best solution provider for CCTV distribution, installation and consultation in whole South-East Asia. The organization is planning to introduce a new kind of advanced technology which is needed for routine operation and management (Verzuh and Eric, 2015). It will ultimately incorporate value into surveillance which is needed for security and safety. Management needs to expand and easily collaborate with various kind of strategies to government and private sectors. It is mainly done for retaining in the given business industries which are required for gaining profit.
Installation of CCTV system comes up with large number of phrases like
PM PROCESS GROUP: MONITORING |
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Organization: Sarawak Timber Industry Development Corporation (STIDC) |
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Project: The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak” |
Date: |
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Auditor: |
Auditee: |
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Number |
Item for Checklist |
Conformance |
Comments |
|
1 |
Management of Integration |
|
|
|
1.1 |
Does the project management plan is tracked against project performance |
Yes |
|
|
1.2 |
Any step has been taken for analyzing or accessing the project performance? |
Yes |
|
|
2 |
Managing Scope |
|
|
|
2.1 |
Does the scope of the project has been compared with scope baseline? |
Yes |
|
|
2.2 |
Does any kind of change in scope has been checked and reviewed? |
Yes |
|
|
2.3 |
Do all the necessary documents have been updated? |
Yes |
|
|
2.3.1 |
Updates on scope baseline |
Yes |
|
|
2.3.2 |
Various kind of requirements is traceable in nature |
Yes |
|
|
3 |
Management of Schedule |
|
|
|
3.1 |
Does the schedule of the project is updated on regular basis? |
Yes |
|
|
3.2 |
Does the baseline of the schedule has been approved? |
Yes |
|
|
3.3 |
Do all the necessary documents updated? |
Yes |
|
|
3.3.1 |
Baseline for schedule |
Yes |
|
|
3.3.2 |
Reason for variance |
Yes |
|
|
4 |
Cost Management |
|
|
|
4.1 |
Does the work has been completed in the estimated budget? |
Yes |
|
|
4.2 |
Are the stakeholders aware of cost variance? |
Yes |
|
|
4.3 |
Do all the required documents are updated? |
|
|
|
4.3.1 |
Plan for Cost management |
Yes |
|
|
4.3.2 |
Analyzing cost |
Yes |
|
|
5 |
Management of Quality |
|
|
|
5.1 |
Are the quality control measures properly recorded? |
Yes |
|
|
5.2 |
Do all the required documents are updated? |
|
|
|
5.2.1 |
Plan for Quality management |
Yes |
|
|
5.2.2 |
Accessing the effectiveness |
Yes |
|
|
6 |
Communications Management |
|
|
|
6.1 |
Has the communication been made to the stakeholder at the time of analyzing the document |
Yes |
|
|
6.2 |
Has the documents for communication has been updated? |
Yes |
|
|
6.2.1 |
Plan for communication |
Yes |
|
|
6.2.2 |
Issues |
Yes |
|
|
7 |
Risk Management |
|
|
|
7.1 |
Are the present risk been identified for status report |
Yes |
|
|
7.2 |
All new risks are identified? |
Yes |
|
|
8 |
Management of procurement |
|
|
|
8.1 |
Does the payment of contractor is monitored? |
Yes |
|
|
8.2 |
Does the change control is taking place on time? |
Yes |
|
AUDIT NON-CONFORMANCE REPORT |
||||
Date: 30/ 10/2018 |
Report No: PM- NCR- AU- 55 |
Organization: Sarawak Timber Industry Development Corporation (STIDC)
|
||
Project Name & ID: “The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak” |
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Department: Control System |
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Auditor: |
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Non-Conformance Details |
||||
Concerned Area: Risk Control in the area of project management area.
|
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Requirement: Various kind of risk needs to be identified |
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Observed Non-Conformity Description: An analysis needs to be done from various kind of scope which needs to be checked and needs to be documented. It is done on the absent of risk register.
|
||||
Minor Conformity: þ |
Major Conformity: o |
|||
Non-Conformity Acceptance: Yes |
||||
Auditor: |
Auditee: |
|||
Corrective Action |
||||
New risk needs to be identified and documented in the risk register. |
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Target Completion Date: 15/11/2018 |
Actual Completion Date: 19/10/2018 |
|||
Corrective Action Acceptance |
Auditor: |
Auditee: |
||
Remarks |
||||
None |
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Signature: |
Date: |
Audit Report - Project Management Processes in the Monitoring & Control Process Group |
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Audit Report # |
Audit Type |
Actual Start Date |
Status |
PM- NCR- AU- 55 |
Internal |
25/10/2018 |
Closed |
Organization: Sarawak Timber Industry Development Corporation (STIDC) |
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Location: |
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Project Name & ID: “The Proposed Supply, Installation, Configuration, Testing and Commissioning of New Closed-Circuit Television (CCTV) System Inclusive Accessories at Wisma Sumber Alam Complex, Kuching, Sarawak” |
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Auditor: |
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Auditee: |
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People Contacted: Mr. Roshidi Bin Poli |
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Audit Purpose |
|||
The ultimate goal is to access the quality and effectiveness of both the things that is monitoring and control for project management group that is Sarawak project. |
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Audit Scope |
|||
The ultimate goal of this particular audit is all about understanding the efficiency of method of monitoring and its control. It is required for large number of phases like cost, quality and lastly management of procurement. |
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Key findings |
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New kind of risks are not checked and properly documented for the project life. Assessments can be done for various risk which are identified. |
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Audit results |
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Audit comes up with proper kind action and its recommendation |
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Audit conclusions |
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The project of Sarawak has been properly identified for monitoring and control against the given framework for project management. The overall performance of the project is tracked for various aspects like scope, cost, quality and lastly schedule. Proper kind documentation is needed for understanding some vital areas. At the time of controlling project, its scope changes for the given framework which needs to be checked. At the time of understanding the scope, various risk assessment needs to be done.. |
Metric |
Criteria for acceptance |
Risk register |
Reason and solution of risk. Making use of evidence for proving assumption. |
Risk Profile |
The design should be made as per the issues and benefits for the organization Both kinds of solution that is internal and external should be taken into consideration (Mir et al. 2014). |
Risk response |
It can be done in two ways that are reactive or proactive. If it is adopted, then the output of risk should be zero or minimum in value. |
Monitoring and Control of risk |
Updates should be made on frequent basis at the time of project progress. It is mainly the duty of project in charge or manager to review the risk on frequent basis (Binder and Jean, 2016). |
Methods of Risk assessment |
A large number of techniques should be there for supporting skill An assessment should be carried out for various kind of risk. |
Metrics |
Criteria for acceptance |
Requirements of Business value |
Each of the project requirement needs to be checked for various business value and objectives (Lock and Dennis, 2017). |
Criteria as per the need acceptance |
One criterion should be there for given requirement |
WBS structure |
It should work up to only level 4 only. |
Value of change in percentage |
Around 50 % changes can be done in initiation phase Around 30 % changes can be done in planning and design phase Around 5 % changes can be made in execution phase No changes can be done in the closing phase of the project. |
Time required for scope change |
Minimum 1 week time is needed |
Binder, Jean. Global project management: communication, collaboration and management across borders. Routledge, 2016.
Fleming, Quentin W., and Joel M. Koppelman. "Earned value project management." Project Management Institute, 2016.
Heagney, Joseph. Fundamentals of project management. Amacom, 2016.
Heldman, Kim. PMP: project management professional exam study guide. John Wiley & Sons, 2018.
Hornstein, Henry A. "The integration of project management and organizational change management is now a necessity." International Journal of Project Management 33, no. 2 (2015): 291-298.
Joslin, Robert, and Ralf Müller. "Relationships between a project management methodology and project success in different project governance contexts." International Journal of Project Management 33, no. 6 (2015): 1377-1392.
Kerzner, Harold, and Harold R. Kerzner. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons, 2017.
Kerzner, Harold. Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons, 2017.
Leach, Lawrence P. Critical chain project management. Artech House, 2014.
Lock, Dennis. The essentials of project management. Routledge, 2017.
Marchewka, Jack T. Information technology project management. John Wiley & Sons, 2014.
Mir, Farzana Asad, and Ashly H. Pinnington. "Exploring the value of project management: linking project management performance and project success." International journal of project management 32, no. 2 (2014): 202-217.
Svejvig, Per, and Peter Andersen. "Rethinking project management: A structured literature review with a critical look at the brave new world." International Journal of Project Management 33, no. 2 (2015): 278-290.
Todorovi?, Marija Lj, Dejan ?. Petrovi?, Marko M. Mihi?, Vladimir Lj Obradovi?, and Sergey D. Bushuyev. "Project success analysis framework: A knowledge-based approach in project management." International Journal of Project Management 33, no. 4 (2015): 772-783.
Verzuh, Eric. The fast forward MBA in project management. John Wiley & Sons, 2015.
Walker, Anthony. Project management in construction. John Wiley & Sons, 2015.
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