Communication can be defined as the mode of receiving and sending pieces of information, including concepts, opinions, ideas, emotions, beliefs and instructions, between two or more individuals (Remland 2016). Depending on their nature, communications can be verbal, written, and non-verbal. Non-verbal communications include voice tone, throw of speech and word articulation, facial expressions, body language, gestures, and eye contacts, which indirectly and subconsciously conveys an array of information while communicating (Eunson 2012). The report discusses the pros and cons of non-verbal communications, especially in a work place, taking reference of two specific incidents.
A girl, working in a research institute in a research project under a professor, had submitted the analytical portion of her thesis and after a couple of days of no response; she went up to her guide to ask whether her analysis was up to the mark. He was doing some work in his computer and without taking his eyes off the screen; he nodded his head once and said yes in a cold non-responsive voice. This distant gesture did not answer the girl’s question rather it increased her confusion and made her skeptic whether he was satisfied with her performance. However, after referring to her grade card, she came to know that he was actually satisfied. The fact that while answering her question, he was staring at the computer screen and did not make direct eye contact or did not take time to answer her question in a warmer tone, made the girl feel that he was uninterested to answer. This in turn made her doubt her own performance and her guide’s satisfaction and perception about her efficiency.
Non-verbal communications and gestures, though a vital part of communication, often create a lot of misconceptions and confusions regarding the intension of the sender and the perception of the receiver. In general, only 7% of any message is conveyed from the sender to the receiver through direct words, which the sender is saying (Patterson 2012). The rest of the information is conveyed through the tone of the voice of the sender and his or her body language and eye contacts. During a conversation, a receiver not only listens to the direct words said to him by the sender, but also stresses more on how it is said, the pitch and tone of the voice, the hand and body gestures of the sender and other non-verbal signals (Guffey and Loewy 2012). This helps the receiver to analyze how genuine the information is or what the sender is thinking while conveying the message. In this process, often the non-verbal hints are misinterpreted as the gestures and tones are highly person specific and may differ from one person to another (Skinner 2014). Information is lost or distorted between encoding (by the sender) and decoding (by the receiver) (Eunson 2012).
Non-verbal communications are ambiguous in nature (Knapp, Hall and Horgan 2013). The above incident clearly depicts this ambiguity. When he was asked about the quality of the analysis, the professor did not say any negative or harsh words. However, as people in general tend to go by the no-verbal gestures more, she got confused by the cold curtly behavior of her professor and assumed that he was not happy with her. It may have happened such that at that point of time the man was pre-occupied with some other important work in his computer and did not want his concentration to be deviated. For that, he answered short and ended up the conversation with the girl abruptly. Personally, he might not have had any other problem or issue with the girl (Guffey and Loewy 2012).
Instead of going completely by the gestures, the girl also took help of her scorecard, which showed that her guide was impressed by her works. Had she have gone solely by the gestures, she clearly would have made false perceptions about what her guide thinks about her efficiency (DeKay 2012). Therefore, non-verbal communications should not be over-emphasized upon as that may lead to severe mis-conceptions at times (Guffey and Loewy 2012). Trusting the words, which are actually said, with other direct signals (In this case the score card), along with the non-verbal hints can be helpful as they decrease the possibility of wrong decoding of messages by the receivers.
However, non-verbal communications have their benefits too as in many cases they help in making the intension of the sender and the content of his or her message more clearly to the receiver. A lot can be said with un-said expressions and gestures than by direct words themselves (Thebusinesscommunication.com, 2017).
Before presenting his project proposal in front of the board of directors of a company, the junior employee was quite nervous, as he was doing this for the first time. The situation in the room was highly formal and tense and the employee was in doubt whether his proposal would be at all heard or paid attention to, by the members of the board. However, just before his presentation, his supervisor patted his back slightly and while presenting the employee noticed that his supervisor and almost majority of the board members are looking in his eyes when he is talking. This added a boost in is confidence as he felt heard and significant and he succeeded in presenting his proposal with ease and clarity.
Sometimes small and apparently, insignificant actions can have more impact in conveying information or a message than the words said while conveying. In the above incident, it is evident that a simple pat from the supervisor and the encouraging eye contacts from the board members made the employee feel comfortable and indirectly boosted up his confidence which was reflected in his performance (Leathers and Eaves 2015). The people sitting I front of him did not say any words of encouragement, but, their simple non-verbal communications and gestures conveyed the message that they are listening to him and his ideas will be heard. Thus, the positive aspect of non-verbal communications is that without saying anything a lot can be expressed and if interpreted correctly can have extensive positive implications on the receivers as well as the senders as their objective of sending out the information will be fulfilled (Eunson 2012).
Non-verbal communications, due to their ambiguous nature, may lead to positive as well as negative outcomes. The first incident shows how distant and negative body languages can turn a positive verbal response of the sender to a negative perception by the receiver, while the second incident is an example of how positive body languages and non-verbal hints help in conveying subtle messages which, verbal communications fail to express sometimes. Therefore, while communication, both the sender and the receiver have to emphasize on the verbal as well as the non-verbal aspects as both have their own significant roles in building up a successful communication thread and delivering information with clarity.
DeKay, S.H., 2012. Interpersonal communication in the workplace: A largely unexplored region. Business Communication Quarterly, 75(4), pp.449-452.
Eunson, B., 2012. Communication in the Workplace. John Wiley & Sons.
Guffey, M.E. and Loewy, D., 2012. Essentials of business communication. Cengage Learning.
Knapp, M.L., Hall, J.A. and Horgan, T.G., 2013. Nonverbal communication in human interaction. Cengage Learning.
Leathers, D.G. and Eaves, M., 2015. Successful nonverbal communication: Principles and applications. Routledge.
Patterson, M., 2012. Nonverbal behavior: A functional perspective. Springer Science & Business Media.
Remland, M.S., 2016. Nonverbal communication in everyday life. SAGE Publications.
Skinner, B.F., 2014. Verbal behavior. BF Skinner Foundation.
Thebusinesscommunication.com, T. (2017). Advantages and disadvantages of non-verbal communication. [online] The Business Communication. Available at: https://thebusinesscommunication.com/advantages-and-disadvantages-of-non-verbal-communication/ [Accessed 9 Aug. 2017].
To export a reference to this article please select a referencing stye below:
My Assignment Help. (2019). Pros And Cons Of Non-Verbal Communications. Retrieved from https://myassignmenthelp.com/free-samples/pros-and-cons-of-non-verbal-communications.
"Pros And Cons Of Non-Verbal Communications." My Assignment Help, 2019, https://myassignmenthelp.com/free-samples/pros-and-cons-of-non-verbal-communications.
My Assignment Help (2019) Pros And Cons Of Non-Verbal Communications [Online]. Available from: https://myassignmenthelp.com/free-samples/pros-and-cons-of-non-verbal-communications
[Accessed 27 May 2020].
My Assignment Help. 'Pros And Cons Of Non-Verbal Communications' (My Assignment Help, 2019) <https://myassignmenthelp.com/free-samples/pros-and-cons-of-non-verbal-communications> accessed 27 May 2020.
My Assignment Help. Pros And Cons Of Non-Verbal Communications [Internet]. My Assignment Help. 2019 [cited 27 May 2020]. Available from: https://myassignmenthelp.com/free-samples/pros-and-cons-of-non-verbal-communications.
MyAssignmenthelp.com has become one of the leading assignment help provider in New York City and Boston. We provide top class auditing assignment help. Not only auditing, but we also cover more than 100 subjects and our writers deal with all types of assignments with utmost expertise. To make writing process faster and accurate, we have segmented our assignment experts' teams as per their expertise on writing different types of assignments. We guaranteed that students who buy our assignment online get solutions worth their investment.
Answer: Title: Reduction Of Construction Wastes During Construction Work Of Large Scale Projects In Developing Countries Section 1: Annotated Bibliography Miquel Casals, Núria Forcada, Marcel Macarulla, Analysis of the implementation of effective waste management practices in construction projects and sites, December 2014, Volume 93, 38 “Current waste generation rates are still below predicted levels, and the infrastru...Read More
Answer: Lodgement classification: The frequencies of agent lodgement is found by the excel formula: “=COUNTIF(C2:C1001, "=1")”. The frequencies of self lodgement is found as: “=COUNTIF(C2:C1001, "=2")”. Proportions are counted by each count/total frequency. By clicking “Insert”, then “Pie”, pie chart is generated. The axes, borders are decorated by right clicking “Format chart area&r...Read More
Answer: Introduction The report helps in analysing the different kind of business activities along with analysis of the service delivery along with manufacturing process of the Sky Plc Company. Proper identification of the different strategies will help in improving the different processes of manufacturing as well. Proper discussion is essential in nature wherein it has helped in making the organization successful or not successful in n...Read More
Answer: Introduction Pepsi Company is among the largest manufacturer of snack and crisp with very high annual sales. The company is also known for its manufacture of carbonated drinks. However, Pepsi Company is not only known for the products it manufactures but also for their methods of production. The company is very creative and innovative in their activities where the company invented various brands of sale instead of selling one particul...Read More
Answer: Dear Christopher, We are extremely happy to see that you have remembered us and that is why we would like to show our gratefulness in response to the mail that you have sent to us. We cannot express our joy to see that that you have written to us and we assure you to provide you with the best solution that is available. With those possibly the best solutions it will become easy for you to make the right choice and that also in an appr...Read More
Just share Requriment and get customize Solution.
Our writers make sure that all orders are submitted, prior to the deadline.
Using reliable plagiarism detection software, Turnitin.com.We only provide customized 100 percent original papers.
Feel free to contact our assignment writing services any time via phone, email or live chat.
Our writers can provide you professional writing assistance on any subject at any level.
Our best price guarantee ensures that the features we offer cannot be matched by any of the competitors.
Get all your documents checked for plagiarism or duplicacy with us.
Get different kinds of essays typed in minutes with clicks.
Calculate your semester grades and cumulative GPa with our GPA Calculator.
Balance any chemical equation in minutes just by entering the formula.
Calculate the number of words and number of pages of all your academic documents.
Our Mission Client Satisfaction
very good writings, good references and really good pronunciation. would do here again the other time. very recommended!!!
must be a stupid expert who finished my assignment, don\'t trust it when they say, how good they are. They are all lies!!! i paid 148 dollars for 1000 words, and got less than 50%.!
It was good and was satisfied with this. This is completed and was passed right away after the presentation. Thank you!
They did a good job but this time i was no happy that much because i feel i need to let them again and again then even they did't done proper what i need but anyway once happend otherwise other all are mine good and i clear too