Discuss About The Quality Management Operational Excellence?
TQM (total quality management) is the continuous process that helps the company in reducing and eliminating the errors. The error or default might occur in the internal business process such as manufacturing, enhancing the customer experience, supply chain management, and ensuring that the employees are properly trained (Dale, 2015). This assignment is based on the assignment 2 which is based on Domino’s, the assignment 2 talks about the tools and techniques of TQM. This report is written to the owner and the board of directors of the company. The report shows the benefits of the TQM and the implementation of the TQM in the company.
TQM is an approach that is used by the company to bring the improvement in the processes of the business (Goetsch, & Davis, 2014).
Increased profitability: - Company will be able to earn more of profit if company apply TQM. With the help of the TQM the company will bring the improvement in the quality of the products and services it is delivering to the customers that enhance the sales of the company and ultimately profit will increase (Mitra, 2016).
Increased employee motivation: - The company believes that the employees of the plays a vital role in the working of the organization. The employees will participate in the ongoing process of the TQM that leads to the success. This success of the company will motivate the employees and helps in enhancing the morale of employees.
Once the company will implement the TQM, there will be changes in the internal process of the business.
The company's owner and the directors can implement the principles of the TQM that helps the company in influencing the culture and the behavior of the employees (Talib, Rahman, & Qureshi, 2013).
TQM helps the company bring the quality into the internal processes of the business. To achieve the quality that is required for the company to provide proper training to the employees to enhance the capabilities and skills of the employees. The Domino’s bring the quality in the product which is highly demanded by the company.
The expectations and demand of the customers matter a lot for the company. The marketing team of domino’s makes sure that they are able to analyze the demand of the customer through social media, e-mail, survey, company's website, survey (Sallis, 2014). Once the demand of the customer will be fulfilled company will be able to enhance the share value of the company.
This is a duty of the purchasing department of domino’s is to check the quality of the raw material. The purchasing department checks the quality of the suppliers offers in the raw material that the company provides. The company makes the deal with the suppliers who give the assurance of the quality.
Training and development of the employee will improve the quality of the products and services so that the company will be able to accomplish the strategic goals and objectives. The HRD team of Domino’s makes sure that they hired employees having qualification so that they can meet the expectations of the organizations.
The leaders and the managers of the company make sure that their team members work together and respect each other. Teamwork and mutual respect increase a value in the culture of the organization that helps the company in retaining the employees of the Domino’s.
The Deming’s 14 points on quality are core processes that guide a way to the Domino’s to implement the TQM process in the company (Akhter, 2014).
The company who is looking to achieve the profit along with the brand value and reputation should implement the TQM in the business. This is the only way for the Domino’s to bring the improvement in the quality and leads to the success for the long-period of time. The main aim of the report is to make the owner understand that the implementation of the TQM is beneficial for the company (Oakland, 2014). The Deming’s fourteen points on quality help the company for the effective implementation of TQM in business.
Akhter, S. (2014). Deming Management Method in the Readymade Garments Industry of Bangladesh. Journal of Management, 9(1), 178-189.
Charter, M. (Ed.). (2017). Greener marketing: A responsible approach to business. Routledge.
Dale, B. (2015). Total quality management. John Wiley & Sons, Ltd.
Gimenez-Espin, J. A., Jiménez-Jiménez, D., & Martínez-Costa, M. (2013). Organizational culture for total quality management. Total Quality Management & Business Excellence, 24(5-6), 678-692.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
Mitra, A. (2016). Fundamentals of quality control and improvement. John Wiley & Sons.
Nanda, V. (2016). Quality management system handbook for product development companies. CRC Press.
Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.
Sallis, E. (2014). Total quality management in education. Routledge.
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International journal of quality & reliability management, 30(3), 280-318.
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