Many companies are nowadays realizing how critical maintenance of their systems is to the overall business operations. There are various maintenance management systems that are in existence; different companies have adopted different approaches in maintaining their systems. One typical company in this case, which shall vehemently be considered through out the report is Emitac healthcare solutions. This is a third party company providing essential post-sale services to the health care sector. They have a robust system that ensures services rendered to the clients are beyond reproach. Importantly, they add value to the manufactured biomedical equipment to clinics, hospitals and health centers in most parts of the United Arab Emirates. Now, demand for reliable and long serving biomedical equipment has been on the rise thanks to the improved technologies that are able to serve the unique needs of the patients. For instance, due to rise in the cancer disease, the company has embarked on providing exceptional services to ensure timely maintenance of the cancer screening machines. It, therefore, contributes immensely to the provision of the state-of-the-art health care services, not only in UAE but also other global patients who come to the country seeking better health care provisions. Apart from investing in quality of service it renders, the company has also greatly invested in its human resource. There are regular trainings that the company conducts to help the workforce stay abreast with the latest technological happenings across the globe. The company’s major aim is to deliver top-class solutions to the problems in the health care sector by engaging in the business of offering third party maintenance of the various biomedical equipments such as hospital furniture, monitoring and critical care solutions, radiology and imaging solutions among others. Therefore, the aim of this report is to present a review of the maintenance system of the said company; pinpointing the strengths as well as the challenges facing the company in the delivery of high quality healthcare solutions.
Emitec Company, as earlier mentioned, is among the best health care solutions service providers in the MENA region. It was founded in 2008 and today boasts of its market penetration success. The various experiences it has had over the years have made it to continuously seek better and innovative solutions to the health care sector. The company was founded on the following values: Innovation, commitment, integrity, teamwork and excellence. These are the pillars onto which its ever successful operations thrive. Therefore, its vision is to be the most preferred healthcare solutions integrator in the MENA region. The company therefore strives to enhance stakeholder value and facilitate healthcare providers in the MENA region by delivering Healthcare products, services and end-to-end solutions in innovative and cost effective ways, by setting highest standards in Service, Reliability, Safety and Cost Optimization (Emitec, 2016).
Towards actualizing its vision, the company is being managed by board of directors drawn from various elite professional sanctums such as medicine, engineering, education, and military among others. This powerful mix of professionals perhaps is the major reason why the company continues to enjoy massive success in its business operations. Besides, the company has a rich database of strategic partners; some of them are respectable global multinational companies such as Phillips. Certainly, patients are assured of state-of-the-art services when it is Emitac in-charge.
The company delivers a range of products; namely: patient monitoring and critical care solution ; hospital and patient room furniture; anesthesia and operating room; radiology and imaging solutions; healthcare informatics and technology; neurosurgery; clinical laboratory solutions and most importantly, maintenance management solutions.
One of the fundamental services of the company is the maintenance management of the installed health care systems. It has an inbuilt maintenance program that it renders to its customers. They include: Preventive, corrective and safety tests. Therefore, the integrated equipment maintenance system is composed of: project management, training and education, and safety tests. Furthermore, the system is designed to add more value to the existing hospital equipment hence minimizing the life cycle costs. Besides, the company provides equipment warranty support to its clientele. The planned preventive maintenance is normally done to restore the operational stability of the equipment such that it only operates according to the manufacturer’s specifications and working conditions. The program is normally scheduled-driven and work of the project work would only be complete once these standards are met. It should be noted that the company greatly values its clientele and would go far and wide to deliver the best services to its customers. Additionally, corrective maintenance is normally performed on the equipments whenever failures are detected. The company has an established system where coordination of work on equipment failures is done using certain priority sequencing rules. For example, the company would firstly handle the first failure reported to them after delivery of the equipment. They have an experienced technical team that performs these maintenance functions. Furthermore, safety of the equipments must always be guaranteed. The company normally takes great caution especially in conducting electrical safety tests to ensure that users are not exposed to electrically faulty equipments. The company also does continuous improvement of its systems by conducting regular technical and professional trainings to its workers.
However, the company still faces some challenges in the execution of its maintenance services. The main challenges include: The rapid technological advancement being unmatched with the existing systems; Project delivery delays; Operational issues from the end-users; the prohibitive cost of reworks; and problem of waste management.
The health care is among the most technologically dynamic sectors. As mentioned earlier, demand for more sophisticated biomedical equipments continue to soar; presenting a unique challenge to the post-sales service companies to always keep up with the changing technologies. Besides, these disruptions are normally accompanied by sizeable costs to foot the adjustments in the maintenance systems.
Sometimes projects can delay due to unavoidable circumstances such as third party delays hence ultimately delaying delivery of the equipment to the end-user.
There are situations when the company has to grapple with operational issues mainly caused by the end-user. Expectedly, the end-user may improperly operate the equipment hence causing unforeseeable breakdowns.
Various solutions and recommendations are hereby recommended for the challenges discussed above: In the case of rapid technological advancement, the company could invest more in continuous improvement programs to develop capacity for acquisition of new technologies.
In project delivery, the company could enter into contracts, agreeable to all parties. Firstly, they could review their supply chain management system to cushion them against the external shocks of the vendors’ failures.
The operational issues from the vendor can also be dealt with the same manner. Such that written contracts on the equipment quality delivery standards are clearly spelled. Besides, the agreement should also be clear on liability claims. For example, breakdown that results from the carelessness of the operator (from the customer end) must only be footed by the customer; this must be clear at the onset.
The major issue that has been discovered in the company: Is how can the company commit to delivery of quality products and services to its customers without unnecessarily incurring extra costs; that are mainly caused by the inexperienced equipment operators from the customer’s end.
The report has briefly reviewed the operations and maintenance management systems of Emitac health care solutions company. Certainly, the performance of the company is at a level that is very promising. Furthermore, the strategic alliances it has developed with multinational companies such as Philips will go along way in providing it with excellent technical support so as to continue offering state-of-the-art health care solutions. Admittedly, technology and innovation plays a vital role in the operations of the said company. Therefore, this report is recommended to persons wishing to learn more about Emitac’s systems operations and maintenance management strategies.
Emitac. (2016). Emitac Healthcare Solutions. Available at: https://www.emitachealthcare.com/about/chairman-and-board-of-directors
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