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Role Of Business Process Modelling For UMP

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Discuss about the effect and impact that business processes, complementary technologies and information systems have on an organisation. 



The report provides the details about the improvements in the business procedures of the organization. The As-IS method of the business have been provided the designing of the to-be method have been created. In addition to this the report consist of the different type of details related to the business of the organization. The role of business process model has been described in this report. In addition to this the importance of the technologies and the recommended technologies that are to be used are provided in this report.

Role of Business Process Modelling for UMP 

Business process modelling can be easily defined as a mapping out of various kinds of regular business process. It mainly aims in improving and finding ways for this organization that is UMP. Process software model generally provides an analytical method of two processes that as-is in this organization and its contrast with to –be process for making the whole thinking more efficient.

Business process modelling mainly allows and individual to represent the whole thing in digital way. It can be easily transferred to a live process which is automated in nature. There are large number of benefits of using Business Processing Modelling like:

  1. It provides an idea to members of UMP organization of an idea regarding the process works.
  2. It mainly tends to provides an idea regarding the consistency and control processes.
  3. It also tends to identify and eliminates various kinds of redundancy and issues in inefficiency.

Importance of Information technology in UMP

UMP can easily make use of information technology as it can easily make use of information technology as it can provide a large number of benefits to this organization. Information system is considered to be an important factor as it can be used for building large number of system like communication system, operation management, decision making and keeping of records. It is the part of management to gather information and distribute it as per the need. So information communication system plays an important kind of role in proper kind of distribution and gathering of large number of products. Each employee of UMP can easily establish communication and additional kind of information by making certain number of information by proper tracking of given system. Proper tracking of sales data can be considered to be essential for various customers for tracking of large number of orders. Information system like decision making can be considered to be much useful for various kinds of decision in an organization. A decision mainly proper kind of methods over the period of time. Information system can be considered to be essential for storing various kinds of documents and revising of histories.

Recommendation: Cloud computing and proper networking can easily provide a large number of benefits like:

  • Cost Saving.
  • Security
  • Flexibility
  • Mobility
  • Insight
  • Increasing Collaboration
  • Quality control
  • Recovery during any kind of disaster.

An argument for General Manager 

A native application is mainly developed essentially for one particular of mobile device. While on the other another internet based application is mainly accessed by the help of mobile or such kind of device. They do not depend on any kind of dependencies in the mobile user for getting access. From the point of view of access some kind of web application look to work for the same kind of method or way that is mainly provided. The proper kind of choice between two types of given application is mainly all about two kind of application which can be easily have out from the various kinds of aspects which are needed to be taken care into. Each kind of application must be taken into care of the large number of aspects like accessibility, making use of mobile application and lastly efficiency. 


Web analytics

Web analytics can be easily defined as a proper kind of method which can be used for proper kind of collection, reporting and proper analysis of the given website. The ultimate focus in all about measurement of various kinds of details of the project. The data of the website is mainly used for determining various kinds of success or failure of goals and driving for strategy along with improving the efficiency of large number of users.

Social Network Analysis

Social network analysis can be easily defined as a proper kind of processes that is mainly used for quantitative and qualitative analysis of network. SNA is measured as a kind of flow of various kinds of relationship changes that are mainly occurring between various kinds of knowledge based entities. SNA structure is mainly made of various kinds of node entities like human and various tie of relationship.

Customer Relationship Management 

CRM or customer relationship management mainly refers to large number of principles and guidelines that is mainly followed at the time of establishing interaction with large number of customers. From the point of view of organization, it can be used for establishing interaction with large number of customers. The ultimate goal of CRM is improvising the overall experience of various customers.

Steps taken by UMP for protecting information by taking into account privacy laws and Cybersecurity 

UMP should follow a list of steps for protecting the vital information of the client like:

  • Identification and Prioritizing of various confidential information
  • Analysing the present laws of information and thereby performing risk assessment
  • Determination of appropriate access, usage of information and various kinds of distributed policies.
  • Implementation of a proper monitoring along with enforcement system
  • Review of various progress of daily basis. 


De Nooy, W., Mrvar, A. and Batagelj, V., 2018. Exploratory social network analysis with Pajek. Cambridge University Press.

Eichorn, F.L., 2018. Internal customer relationship management (IntCRM) a framework for achieving customer relationship management from the inside out. Management, 2, p.1.

Järvinen, J. and Karjaluoto, H., 2015. The use of Web analytics for digital marketing performance measurement. Industrial Marketing Management, 50, pp.117-127.

Khodakarami, F. and Chan, Y.E., 2014. Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information & Management, 51(1), pp.27-42.

Navimipour, N.J. and Soltani, Z., 2016. The impact of cost, technology acceptance and employees' satisfaction on the effectiveness of the electronic customer relationship management systems. Computers in Human Behavior, 55, pp.1052-1066.

Nyadzayo, M.W. and Khajehzadeh, S., 2016. The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image. Journal of Retailing and Consumer Services, 30, pp.262-270.

Tandoc Jr, E.C., 2014. Journalism is twerking? How web analytics is changing the process of gatekeeping. New Media & Society, 16(4), pp.559-575.

Waters, N., 2014. Social network analysis. In Handbook of regional science (pp. 725-740). Springer Berlin Heidelberg.

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