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San Francisco International Airport And Major Business Problems

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San Francisco International Airport and the Major Business Problems?




The aim of the study is to evaluate the case study of San Francisco International Airport and identify the major business problems that the management of the Airport has faced at the time of renovating the airport. This paper is broadly divided into two parts, the business problems, and the scope of involving information technology in the business to overcome the issue faced by the organization.

The business problem or opportunity:

With the increase in the number of passengers using the aviation service along with the introduction of low-cost carriers like the Virgin America, Southwest Airlines and the JetBlue Airways, it has become necessity for the San Francisco Airport management to consider the reopening of the Terminal 2 that was closed during 2000 (Diermeier et al. 2017).

Opportunity statement:

The Assistant Deputy Director of Aviation Security, Kim Dickie saw the re-opening of the Terminal 2 as the major opportunity for the transition of the airport to meet the growing demand of the passengers (Diermeier et al. 2017). In order to meet the demand of the increasing passengers, the only scope is to renovate the Terminal 2. This would eventually increase capacity of the airport and the visitors shall be more comfortable.

Identification of business objectives:

In 2008, the airport announced the need for renovation of the airport. The aim of renovating the airport was to create a new generation airport that would have the best security infrastructure. The business problem that has been identified is the problem that has aroused in the aviation security system at the San Francisco Airport. The team working behind the renovation recommended the Quantum Secure’s SAFE software to be used for the security system of the Airport (Suzuki et al. 2014). This would eventually tighten the security loopholes and would eventually improve the functionality of the airport that was much needed.

Recommended objective:

The business objective that has been recommended is to improve the infrastructure of the Airport terminal. This would require a good amount of investment on the security and automation in order to create a next generation airport for the travelers. In addition to this, the airport shall also require the installation of ventilation and energy efficient architectural design (Diermeier et al. 2017). There are numbers of IT and a security system like Quantum Secure that offers the SAFE software suite for the commercial off the shelf solution that facilitates physical security and access management procedure.

Metrics of each objective:

The most prominent objective is to come up with better technological solutions that would improve the security of the airport. The objective can be measured if the complete process of checking, handling the luggage, systems with boarding passes and other relevant operations are carried on easily without any kind of hindrance (Gillen and Mantin 2014). It is expected that the solution would eventually improve the overall system of management at the airport.


Scope the business and IT alignment:

The scope of aligning business activities with information technology is high. In the recent time, there has been significant improvement in technology. The introduction of several devices like the wireless technology or any other equipment has improved the overall situation and the way the business works. There was a need of aligning the renovation with the security of the passengers and people involved in the Airport (Diermeier et al. 2017). For example, there were thousands of tenants, vendors and airline personnel who were a part of all the departments of the airport. Therefore, carrying out a regular security check of the personnel and the third party contractors were indeed important. There is also the opportunity for installing Wi-Fi system in the airport whose physical access right had to be controlled by the airport security policies. There might be installation of the Biometric Airport Security Identification Consortium to be used for communication purpose (Diermeier et al. 2017). The airport shall set up a self servicing access rights to make things easier and faster. In addition to this, there are many cases where the airport had to face many threats both by the passengers and the airport authorities as well (Davahran and Yazdanifard 2014). Therefore, the need for the IT alignment for the security purpose of identity proofing, enrolling or issuing badges by the management is important. This is one of the vital functions of the management and in order to do these things, the help of IT is indeed required. With the application of these IT systems, the average cost of processing a badge would reduce. There would be cut in the average wait time by 66% (Diermeier et al. 2017). In addition to this, there would be a credential operation with full audit and compliance.

The Quantam Secure and SAFE service is a privately owned software based solution that is meant for personal physical identification and to access the management (Davahran and Yazdanifard 2014). The SAFE’s flexible system is the most suitable system that allows the access of many facilities in terms of physical security and management procedure. In addition to this, this system is not very expensive that happened to be one of the primary concerns of the management of the San Francisco Airport Management (Diermeier et al. 2017). Thus, it can be easily said that this particular framework is indeed the most suitable IT and security framework that the Airport personnel can use for their renovation purpose and to fulfill their management criteria. It is expected that with the proper security framework the objectives framed by the management of the Airport would be accomplished.


A detailed analysis of the business problem occurred at the San Francisco Airport has been carried out. The importance of introducing the wireless technology at the airport has been proposed as the major means of overcoming the issue faced by the authorities at the airport. Thus, it has been evident that in any major business problems, there remains the scope for aligning the problem with the information technology. In fact, it can be easily said that the problems and the issues that the airport has been facing can be overcome only by the means of proper technological and IT alignment with the renovation technique. It is expected that if the mentioned technological and security provisions are used in the renovation of the airport, the airport facilities would be soaring and the San Francisco Airport could be easily compared to other well maintained and active airports.



Davahran, D. and Yazdanifard, R., 2014. The Importance of Managing Customer Service, Safety Quality and Benchmarking of Airports and Airlines to Enhance the Performance and Customer Loyalty. Global Journal of Management And Business Research, 14(4).

Diermeier, D., Diermeier, D., Meagher, E. and Meagher, E., 2017. San Francisco International Airport and Quantum Secure’s SAFE for Aviation System: Making the Business Case for Corporate Security. Kellogg School of Management Cases, pp.1-12. 

Gillen, D. and Mantin, B., 2014. The importance of concession revenues in the privatization of airports. Transportation Research Part E: Logistics and Transportation Review, 68, pp.164-177.

Suzuki, S., Nijkamp, P., Pels, E. and Rietveld, P., 2014. Comparative performance analysis of European airports by means of extended data envelopment analysis. Journal of Advanced Transportation, 48(3), pp.185-202.


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