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SCL200 Communication For Improved Patient Care

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Traumatic Stress Disorder, and Vicarious Traumatization

To prepare for this Discussion:

Review Chapter, Crisis Intervention Strategies, focusing on how and why countertransference, secondary traumatic stress disorder, and vicarious traumatization occur. Also take note of the characteristics of each phenomenon, as well as the consequences that can occur when human services professionals experience them.

Review the article, “Emotional Exhaustion and Turnover Intention in Human Service Occupations: The Protective Role of Coworker Support,” paying particular attention to the factors and situations that lead to emotional exhaustion.

Reflect on the different settings in which human services professionals who specialize in crisis and intervention might work: domestic violence shelters, homeless shelters, rape crisis centers, natural/human-made disaster aid centers, crisis/suicide hotlines, substance abuse rehabilitation facilities, or any other specific setting you have studied throughout this course. Choose one setting and consider the types of events and client interactions that might occur over time that could lead a human services professional within this setting to experience one of the following: countertransference, secondary traumatic stress disorder, or vicarious traumatization.

Consider the characteristics that a human services professional experiencing countertransference, secondary traumatic stress disorder, or vicarious traumatization within this setting might display. In addition, think about the consequences of this for both the human services professional and his or her clients.
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