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JL is a small accounting company residing in Perth, Western Australia. JL currently employs five people – none of whom has any IT expertise or literacy. There are plans to expand the number of employees to at least 10. The boss’s 17-year-old niece was responsible for all computer and network related matters for the past two years. JL are progressively moving into the online market and have started communicating and sending confidential documents to its clients using a variety of online services. In recent months, employees have noticed; computers progressively operating slower, and random malware inspired popups are being displayed. The following list contains an overview of the current situation within JL:

  • The SOE consists of Windows 10 laptops, all of which are currently updated with the most recent Microsoft updates.
  • None of the laptops contains any security software.
  • Internet access is via ADSL using a D-Link DSL-2740B wireless router.
  • A QNap TS-412 NAS is used to backup workstation data (at each employee’s discretion) using WinSCP. The username/password for the NAS admin account is admin/admin.
  • A Windows 2000 Server was previously operational in the organisation but a power surge resulted in the power supply no longer functioning.
  • Each employees receives on average 40 spam messages each day.
  • In July 2017 – two workstations succumbed to a ransomware attack and JL paid the ransom.
  • There are currently no policies or rules guiding employees on how to best utilise resources and conform to ideal cyber security conscious behaviours.
  • Employees can access each other’s computers and email accounts.
  • Confidential data is emailed/stored without using any cryptographic techniques.
  • Last week an employee found a USB flash drive in the car park and plugged it into their computer. Since then, the employee has claimed that the computer appears to have “a mind of its own”.


You have been hired to develop a range of recommendations to ensure JL can fulfil current and future client requests. The employees are comfortable, and reluctant to change their current cyber security behaviour. Many of the employees believe that the company is functioning correctly and does not need a new cyber security operational model. JL’s manager is committed to addressing the cyber security issues and improving the culture of the workplace.

The manager has requested that you compile a small, succinct report addressing five (5) critical cyber security issues. In producing your solution, you should address the following requirements:

  • Why the chosen cyber security issue should be addressed immediately.
  • A detailed explanation/demonstration of how you propose to address the issue.
  • Why is your chosen solution better than alternative approaches (i.e. clearly compare/contrast your solution to alternatives).
  • A detailed breakdown of the cost in addressing the selected issue.
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