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‘Hotel Futura’ is a hospitality establishment that offers food and beverage services.
· Good reputation after sale services
· Good advertising and marketing mix.
· High quality Management information system
· Poor performance of the company contracted to deliver the machine.
· Lack of experienced personnel to handle imports and customs
· Use of internet for advertisement.
· Withdraw of competitor from new market.
· Increased population growth rate
· High interest rates could decrease disposable income
· Nufix.inc a global corporation entering in espresso machines and bean market.
· Bed Bath and Beyond coffee supplier is entering in espresso machine market
To increase sales expand the service provided by including afternoon teas, pastries and 24 hour service
Develop a plan, hire extra staff to increase sales in the restaurant
Food and beverage service
30th Sep 2017
Service sales increased by 10% by 30th Sep 2017
To acquire through purchase any additional tool or equipment to be used by the store; additional printer, photocopier to increase the sales
By obtaining quotations from suppliers and purchase the coffee maker machines.
Coffee Maker machine
Restaurant and operations Manager
10th Sep 2017
Barista section should be setup by 10th Sep
To create additional space for the new equipment through reorganization of fixtures and existing fittings within the restaurant
By obtaining quotations from different contractors
The new working space with utilities
The new working space with utilities for the Barista
To develop lessons to improve the skills of the current retail product staff
Conduct training programs to all the staff dealing with food and beverage service by giving them knowledge of service and other skills.
Multi skilled employee
11th September 2017
To boost the capacity of sales through recruitment of 2 full time equivalent staff in the restaurant
Recruitment of 2 waiters through a recruitment strategy
5th Sep 2017
To provide foods and beverages that are exceptional and quality service
Induct and training programs communication serving customers and knowledge of food and beverage trends.
Chefs and waiters
Food and Beverage Manager
10th September 2017
In the Hotel
When purchasing the coffee maker, if the supplier is unable to deliver within the time, the next standing supplier will be selected. Training of staff in the proper time is an important factor to determine the success and achievement of all our objectives and plans for the business. As such, we must recruit and train all our new staff and boost the skills of all our current staff by the 30th September 2017. If we fail to meet these objectives, there is a 5% budget that will be used to employ a consultant who would train more and give additional resources. It is important that the progress of all our operational plans be monitored by the Hotel manager for evaluation against target KPIs (Sainaghi R., Baggio R, Sainaghi R., Baggio R).
Senior Management Team
Responsible for business plan development
Responsible for development and implementation of Operational management plan
Involved in the operational plan implementation
Sessions of brainstorm
Sessions of feedback
Supplying of materials and equipment
Uses the services provided by the Hotel
Newspapers and television advertisements
Involved in the advertisement and recruitment of manpower.
Identifications of Human Resources Requirement
Number of additional resources required.
2 full time equivalent employees.
part time or full time or hours.
part time or full-time hours
Permanent of casual employment
Permanent and casual
Required start date
1st Sep 2017
Expect length of employment
Skills required performing in the role
Knowledge n service of Afternoon and High teas, accompaniments, Barista and Food production and service
Training you can provide.
Food and beverage service knowledge.
Diploma in Hospitality or Hotel management
Restaurant assistant – $14 - $20 per hour.
Barista - $22 – 25 per hour
Purpose of Recruitment: The success of restaurant waiters relies plainly upon the ability of the Hotel to attract the best staff available. Recruitment methods must be efficient, fair and effective.
Policy of Recruitment: Waiting staff is supposed to consider commitment to providing high quality Food and beverage services to our clients. To achieve the objective, consideration is made to evaluate the need for employing suitable applicants only in all the vacant positions (Heller, 2017). Food and Beverage manager takes all the reasonable steps in ensuring all applicants gets safely entrusted with the duties and responsibilities of their position.
Full time equivalent employees to work as sales staff (02 number)
Internally advertised using official website, notice boards and circulars.
Same time, vacancies will be externally advertised through official website, newspapers and recruiting agencies
Short list applicants
All the applicants will be short listed within one week of application closing date.
All unsuccessful external applicants will be advised of the outcome of their application via email or letter with two weeks of the application closing date.
All unsuccessful internal students will be provided with feedback as to why their application did not progress to the interview stage within two weeks of the application closing date.
All interviews will be conducted at support office or in the store.
All interviews will be completed using a behavioral interview guide.
All unsuccessful students, internal and external, will be advised verbally regarding the outcome of their interview.
Unsuccessful internal students will be given feedback as to why their application has been unsuccessful.
All the applicants need to showcase their expertise.
All applicants must have two reference checks, from employment in the last three years, prior to hire.
All information about applicants will be kept confidential and store the information in a secure place. Also, the information collected from the applicants will be only used to decide about whether to recruit an applicant.
Recruiting People with a Disability
Due to special requirements for people with disabilities, the Hotel will not provide a position now but will consider the same in future.
Information for Employees Applying for Roles
All opportunities are advertised on the Hotels website home page and are updated weekly. Applicants are encouraged to be responsible for their own career development and apply for roles they are interested in.
Current method of acquisition
Recommended method of acquisition
Comment as to why no change is recommended or why you recommend a change in the acquisition method
Purchasing a Full Expresso Machine is essential to keep the Barista section active. It will help promote sales of pastries, Gateaux and other accompaniments. In addition, the cost for purchasing is reasonable and affordable. Can be used for very long period.
Increase sales by including Coffee and Afternoon teas
Service sales increase in every month
Buying of Espresso Coffee Maker
Installing the Espresso machine
Reorganization of the fixtures and fitting within each store
8th Sep 2017
Boosting the knowledge of all food production and service staff.
31st September 2017
Recruiting 2 waiters full time equivalent sales staff at the hotel
31st August 2017
Training and Induction to the newly recruited employees
All the newly recruited Employee complete the training and induction program.
Supplying of material and equipment
Reporting Template Document
What is the progress (how many percentage? / what are the actions have been taken)
Increase sales by 30th September 2017, expand the service provided by overhaul of coffee machine
At the end of the month
Reorganization of fixtures and fitting within each store
Boosting the knowledge of all food handling crew
Recruiting 2 full time equivalent sales staff at the hotel
Heller, J., 2017. https://www.hotelexecutive.com/business_review/1324/creating-a-small-hotel-operating-plan-that-fits-your-objectives-and-budget. [Online] Available at: https://www.hotelexecutive.com[Accessed 05 09 2017].
Sainaghi R., Baggio R, Sainaghi R., Baggio R. International Journal of Hospitality Management. Marketing effectiveness of the hotel industry in Croatia, Volume 19(3), pp. 227-240.
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