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SITSS00035 Customer Support Management

tag 0 Download 4 Pages / 961 Words tag 28-07-2021


Warning: Entering or editing data in this journal entry after 2359 hours on 09 August will result in the deduction of marks.
Write a short experiential piece on customer support. It should be your personal (real) experience. Do not try and write an imaginary case. Future assignments will be based on this piece so please write it as honestly as possible from the view of a customer. [Please read Assignment 3 to understand what this setting is all about. It can be a bad experience with a mobile phone service provider, an over-the-counter service in a fast food outlet, supermarket, theme park or just about any place, business or organisation.]
Important Note: Attempting to contact any emergency service to obtain data for this assignment is not permitted and will automatically attract a zero mark for this assignment.  Doing so is also an offence under the Commonwealth Criminal Code Act and is punishable under Australian law.
Answer the following questions by writing in the Journal section of Interact2: (hints and tips to write this assignment is available under Assignment tab of Interact2)
Q1 - Name/type of Organisation
You are NOT to use any real name of person/s or the organisation/s involved. Kindly use pseudonyms for personal names. For organisations, use ABC Phone Company, XYZ Supermarket, CDE Government Agency, etc.

Provide a short background (one-liner) to this organisation.

Q2 - Communication Method 
State the communication method involved. If multiple methods, state all of them and the stages involved.

Q3 - Describe the Problem or Enquiry 
Write for the reader. Be as detailed as possible about your experience.

Q4 - Resolution or Proposal for Resolution
Now write from the view of the other side as what could have been done to resolve the case. Outline steps or processes that you may deem necessary for this to happen. If the case was resolved, explain how it was resolved.

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