1) Planning is the most important step in every industry sector. Without planning no objectives and goals can be achieved. Planning provide direction to work and also outlines the measurable goals. It helps to show day to day decisions and also evaluate the progress of the organization. It helps to decide long term and short term goals. In industrial sector planning increases the efficiency of the organization. Different industries have different planning methods. For example: Uber has different method of planning method. The planning method in this focuses on the drivers who are giving services to the public. It enhances the work culture of the organization. By proper planning method it is easy for the workers to work in the organization and achieve its goals and targets (Van, 2013).
2a) The leadership Function: It is a directing function of management. Leadership is the ability to guide someone and also to give assistance in their work or field. There are many leadership functions that exist. The main important function of leadership is setting goals. The leader set goals and objective to be achieved by the organization so that people can work with zeal and confidence. The second and essential function of leadership is organizing. In this the leader assigns their roles according to the ability of individual and the work is given according to the qualification of the employee. The next function is co- ordination. This is the responsibility of the leader to maintain co-ordination between the employees. He has to ensure the co-operation from group so that the organizational objectives can be achieved easily. The next function is direction and motivation. It is the function of the leader to create a link between management and workers and give them directions for the work. Also it the duty of the leader to motivate the people so that they can work effectively (Spillane, 2012).
b) Management Roles And Responsibilities:
The roles and responsibility plays a major role in management. There responsibility is to ensure that all are working and completing their task on time and correctly. They also ensure that the goals and objectives are correctly explained to the employees. The management team also have the responsibility to recruit eligible candidates for the job. Their role is to ensure that there should be proper management in the organization. They also monitor the performance of each employee and also have the responsibility to motivate employees. Management also issues the policies and procedures which should be followed by the employees of the organization. The management also setup and manages the functions like planning, quality management, and internal communication. They also ensure that employees of the organization work with full dedication and should give good results. To manage all the functions the management or human resource department is responsible (Spillane, 2003).
c) Operations Function: It is considered and responsible for managing goods and services. It includes all the resources which are required to produce goods and services. It brings together the raw material and process of production to make product which is useful for the customer. It also shares the ideas that how to save be cost effective in relation with production. It is concerned with converting raw material into finished goods and to maximize the profit of the organization. To satisfy customer wants the physical resources are converted into outputs.
3) List five systems or procedures that support work operations in the hospitality sector.
a. Online Booking: It is one of the system that support work operations in hospitality sector. By this customers can book hotel rooms easily by sitting at home or anywhere.
b. Food and Beverages: The work operations in hospitality sector also include food and beverages. They have a separate dining space for the guests who are staying in the hotel. In some hotels the buffet dinner is also organized for the guests.
c. Transportation: The transportation facility is also given in some hotels to the guests who are staying in the hotel. For sightseeing the cab or bus is arranged by the hotel to enhance their services which are given to customers.
d. Attraction point: The hotels are situated at the attraction point where there is easy access to malls, shopping hubs.
e. Additional services: The hotel also provides some additional services like spa, haircut, facial etc (Hill, 2012).
4) It is a way of preventing mistakes in manufactured products and also it helps in delivering solutions to customer. It is a part of management of quality. It emphasis on giving confidence by which quality requirement can be fulfilled. It also ensures the quality of service or a product. It manages the quality of raw material, Products and components and also the services which are related with Production, Management and inspection processes. It is planned action that gives the confidence that a product or service will give the quality according to the requirement (Sallis, 2014). The implementation process of quality management:
i) Clarify vision, mission and values.
ii) To identify the success factors
iii) To identify key customer group
iv) Develop survey tool
v) Survey each customer group
viii) Develop improvement plan
ix) Customer feedback
5) The line manager should understand the requirement of the people and according to that motivation should be given to them. The trust and loyalty can be generated by offering flexibility in travel jobs. This including by giving permission to employees to work in any shift in which it is suitable for them. By keeping employees informed about the development in the organization gives motivation to them to work for the organization. Also in frontline travel jobs employees have valuable insight to improve business. By praising the line manager it can also encourage travel jobs to go mile away. When employees get to know that their work is being noticed they working pattern enhances effectively and efficiently. For eg: If the staff of housekeeping work alone and need to complete four hours then he should be given the shift which he wants because by doing so it will encourage them to work more effectively and efficiently and with full dedication they will perform (Renwick& MacNeil,2002).
6) It is a process of planning and having control over certain activities and also it increases effectiveness and efficiency of the work and also the time is divided between specific activities. By using time management one can improve the capacity to function more effectively even when time is tight and pressure is high. It helps the leaders and managers to allocate the right activity at right time. By proper time management the leaders can achieve their goals and objectives easily. BY proper time management leaders can completed their plan work on time and also the accurate or good results can be achieved (Chadwick, 2013).
7) The five principles of delegation are:-
i) Principal of unity of command
ii) The scalar Principle
iii) Authority level principle
iv) Principal of absoluteness of responsibility
v) Principal of Authority and Responsibility
If the task is delegated to the person the interference should not be there because it gives negative impact on the person to whom the responsibility is delegated. The person to whom the responsibility is delegated will be de-motivated and will not work with full dedication. At certain point the person will also gets frustrated and also conflict will arise between them (Josephsen, 2013).
8. Ten issues are:
iv) Room facility
vi) Changing vacation pattern
viii) Lack of trained tourism manpower
ix) Attraction points
x) Booking (Poulston, 2008).
9) Ten issues are:
iii) Booking criteria
iv) Rules and policies
vi) Channel analysis
vii) Inventory control
viii) Daily Reports
ix) Competitive review
x) Market segment review (Olson, 2003).
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