Somerville agency has been working for Territorians over than five eras to keep the self-esteem and value of its lives. This agency has continuous make new strategies and technologies to improve condition of people in this changing world. In addition to this, it can be said that this agency is not working as a profit organization and focuses on overcoming the issues of civilians regarding the health issues and accomplish the social justice. Further, it is also addressed that Somerville is an agency who still believe to demonstrate the rights of human in this changing scenario significantly (Someville, 2013).
Service delivery models
Service Delivery models play a significant role in successfully delivers the services. Additionally, each organization or agency has different service model to their service delivery. Somerville agency has used dispersed self-governance model in their remote service delivery. Initially, this agency discovers the interest of remote Aboriginal communities to make a strong relationship with them. Moreover, as per the dispersed self-governing model, the agency has made a local community in the remote area and diverse the people on behalf of smoke, area, property, and genders. Furthermore, the organization's representatives have completed the counseling on behalf of such segments and identify the actual problem of remote communities. Once a problem is identified, they use dispersed self-governing model and make a robust relationship and eliminate all issues. Therefore, it can be said that dispersed self-governing model could be effective for this agency in long-term due to get reliable outcome (Hirst, 2013).
Strengths and limitations
The strengths and weakness that is identified by the organization’s representative are discussed below:
· Robust creative leadership in the agency
· Large number of Expertise to overcome the issues of agency
· Lack of uncertainty within the agency
· Clearly specified objectives and goals
· Lack of funds to provide facility
· Lack of qualified people in the agency
· Lack of resources to complete the specified project
· Lack of management within the agency
Sustainability of service model
Service model of Somerville can be effective for the people because of making strong relationship with remote area communities and overcome their issues in a significant manner. At the same time, dispersed self-governance model is significant to observe the problem of people from direct communication, which could make a direct link from the remote area people. Therefore, it can be said that such acts could sustain this model in long-term (Hirst, 2013).
Challenges to staffing and retention
One important challenge that may be faced by agency regarding staffing and retention is about selecting the qualified talent and retain them in long-term. Most of the agency has faced skills related issue. An agency can replace this issue by using some significant methods like leadership management; motivate employees, and systematic interview. Once a talented employee has been recruited then they can be retained by providing the friendly environment, employee development, and fulfilling their needs successfully (Cappelli, and Keller, 2014).
Ethical dilemmas encountered
A human services worker faces ethical dilemmas at the time of service delivery in remote communities or area. An ethical dilemma shows the conflict amid two ethical values. There are some significant kinds of factors that create the ethical dilemmas within the agency during the service delivery. These are self-government, right to privacy, and dissimilarities of ethics and principles. At the same time, it can also be said that such factors can create complexity and conflict between the agency members, which affects the behaviors of representatives significantly (Ford, et al., 2013).
Cappelli, P., & Keller, J. R. (2014). Talent management: Conceptual approaches and practical challenges. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 305-331.
Ford, R. C., & Richardson, W. D. (2013). Ethical decision making: A review of the empirical literature. In Citation classics from the Journal of Business Ethics. USA: Springer Netherlands.
Hirst, P. (2013). Associative democracy: New forms of economic and social governance. USA: John Wiley & Sons.
Someville. (2013). about us. Retrieved from: https://www.somerville.org.au/about-us