It has become very necessary to make use of automated information systems in the field of public transport to offer better services to the commuters. There are thousands and millions of people that make use of public transports on a daily basis. It is not feasible to manage these commuters and offer best services through manual operations. It is therefore required to make use of automation in the systems that are used to control and manage these transport systems.
There are various business processes that are carried out in association with the public transport system.
There are several requirements in association with the public transport. With the increase in the population and the increase in the number of vehicles on road, there are often situations of congestion that have been observed. Also, in case of air or rail transport system, there are often scenarios wherein the passengers fail to book their tickets online on the referred date of journey due to unavailability of the space. It is necessary for the public transport systems to manage the traffic to make sure that the real-time information is made available to the customers and there is no congestion or situation of unavailability (Mala and Leela, 2014).
The system that is required to be developed for the management of public transport shall fulfill the following set of requirements:
There shall also be the following non-functional system requirements that shall be present in the system.
The system that will be installed for the management of public transport will be required to reflect high availability along with required functional and non-functional aspects.
Following are the key factors that will be required to be considered while selecting the vendor and the software package.
Public transport services and providers can made use of the technology in terms of the custom developed software to implement the functional and non-functional aspects in their architecture. It is the software in which there are features and functionalities present according to the customer expectations along with specifications that are listed out by the customer. There are various modes of public transport along with several agencies and providers that provide them to the people. There may be certain requirements that may apply to one of the providers which may not be any use to the other. For example, the requirements of a public transport agency that provides road transport and the one that deals in to the rail transport will be different from each other. The costs may however rise up in this case.
The second option which may be used for the deployment of the automated systems in the architecture of public transport system is packaged purchasing. These are the software packages that are readymade and can be deployed with immediate effect. Because of the nature of these packages, the cost that is associated with them is usually low. There is also a lot of information that is already available regarding these packages in terms of their performance and the level of customer satisfaction associated with these. A market study can easily highlight all of these details and the selection process becomes easier. There is also an ease of training and documentation that comes along with these. However, they score less on the mapping of the business specifications with the requirements that are targeted by the package.
Outsourcing is one of the most commonly used methods and can be used by the public transport providers and agencies as well. A third party is involved in this case which is responsible for carrying out all of the tasks that are related with design along with deployment of the information systems. It will therefore be certain that the amount and level of management and monitoring that will be involved in this case will be low. There may however be increased time that may be required to obtain and implement these packages.
The efficiency of the technical implementation of the automated systems in public transports is based upon various success factors.
Automation is the prime necessity of the modern day systems to make sure that the business processes and business requirements are met. There are several industries that have shifted and are making a move towards the automated information systems and once such applicant is public transport and related systems. There are a lot many business activities and operations that are handled and operated by the public transport systems on a daily basis. Manual processes cannot be applied any longer to handle these activities and operations. These can only be handled with the aid of automated and technically advanced systems that are specifically designed according to the needs and requirements. These packages and software can be availed with the use of several options such as customer software packages, packaged purchasing or using the option of outsourcing. There are several advantages that are offered by these automated systems in terms of the reliability, performance and agility. However, there are certain risks and threats that are associated with the information that is contained in these information systems. These risks are primarily categorized in three broad categories as confidentiality risks, integrity risks and availability risks. There are mechanisms and measures that have also been developed to deal with these risks and attacks. These mechanisms shall be incorporated and it shall be made sure that the information is always kept protected.
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