Discuss the use of the “TeamViewer” as a web based support tool for enhancing the team performance.
There are different types of tools are available to support a team that is working on a same project or a development process. As opined by TasiÄ‡ et al., (2014) these tools are helpful to the team members to have collaboration between them. The “Teamviewer” is also a web based tool that is used in this purpose (Breitenbauch, 2015). This report focuses on the use of the TeamViewer o increase the productivity and the efficiency of the team that is working on the same project or development (Teamviewer.com, 2016). This report also contributes to the different advantages, drawbacks and the bottom line of this technology.
The “TeamViewer” is a software package that enables the different members of the same team in, desktop sharing, remote controlling, online meetings, file transfer between computers and web conferencing. This package can be used in different platforms like android, Linux, iOS, OS X etc. A machine which is using the “TeamViewer” software package can be accessed through a web browser (Breitenbauch, 2015). Like all other software packages, the “TeamViewer” is also freely available and can be used by the non-commercial users. In addition to that the corporate and premium versions are also available for the corporate or commercial uses. The TeamViewer was developed by the TeamViewer GmbH in the year 2005 (Bartelt, Vogel, & Warnecke, 2013). Later the TeamViewer GmbH was acquired by North Carolina based developer company “GFI”, in the year 2014 (JING, 2015). The software package can be used by the users in both ways i.e. installing the package or without installing the package (Dimitriadis, Papacharalampous & Bibas, 2013). To use the package without installing it the users have to use the “Quick Support” version of the package (Teamviewer.com, 2016). For the installation of the package the user requires administrator privilege, but after the installation of the package any user can use the features of the whole package (TasiÄ‡ et al., 2014). While establishing a connection between the remote and local client, the package generates an ID and password for both the users (Breitenbauch, 2015). To get the control over the remote machine (or client), the local client needs the credentials of the remote client. Again for conducting an online meeting the team members needs a meeting ID to join the meeting (TasiÄ‡ et al., 2014). These passwords are useful for the members for a single session and changes with each and every access. In a team, the TeamViewer helps in sharing the different demonstrations, presentations and training videos with each other (Bartelt, Vogel, & Warnecke, 2013). Also the status display facility provided by it is helpful in communication between the different team members belonging to a team (Teamviewer.com, 2016). The latest version of the TeamViewer is “TeamViewer 6”.
The security aspect of “TeamViewer” software package has made it a reliable choice for the teams that needs to collaborate with each other for the successful and effective completion of a process. This software package uses the RSA (2048 bit) and AES (256 bit) session encryption. By suing one of the servers of TeamViewer (JING, 2015).com the clients can route the traffic between them (Teamviewer.com, 2016). In most of the cases it is seen that after the handshake it uses the UDP or TCP for the direct connection between the local and remote client (Breitenbauch, 2015). Since the package is compatible with large number OS platforms therefore, it makes the communication and collaboration easy for the team members (TasiÄ‡ et al., 2014). Moreover it provides the video transmission and video chat which helps in the better communication experience for the users (Dimitriadis, Papacharalampous & Bibas, 2013). While developing any project the tool help in the sharing of the files. This feature helps in the better understanding of the progress in the project.
With the above features there are some drawbacks are also related to this tools. Like, the tool does not work with the different proxy servers (ex- AUB proxy)(Breitenbauch, 2015). Although for the individual use the “TeamViewer” is free of cost (Bartelt, Vogel, & Warnecke, 2013). On the contrary the different other packages like the business or commercial packages are quite expensive (TasiÄ‡ et al., 2014). This packages ranges from $750 to $2700 (Dimitriadis, Papacharalampous & Bibas, 2013). The price depends on the required features by the team. In addition to that these tools are used to commit scams related to the technical support scams (JING, 2015). This year, it is reported that a ransom ware named “Surprise” is used to exploit the TeamViewer as an infection channel. Therefore it can be said that it is a great tool for the team members to communicate with each other (Yang & Meals, 2014). At the same time there are some loopholes in this technology that helps people with evil intentions to do the fraudulent activities using it.
The Bottom line
By analyzing the benefits and the drawbacks of the TeamViewer tool as a support tool for the team performance, it can be said that with all the issues related to this technology it can enhance the productivity and the efficiency of a team (Moran et al., 2013). Since it can provide the control of a remote computer to the user of the local computer, therefore it will help the users of the package to demonstrate the progress or the project to the other team members (JING, 2015). This tool can be very much helpful to show the other members who are at a huge distance, “How to do a particular thing”.
Sometimes it is impossible for the team members to have a face to face communication while working on the same project or organization. In these scenarios the only possible solution is to talk with the team members and to demonstrate how a problem is going to be solved. TeamViewer lets the team member’s access the other members desktop remotely and help them in solving their problem, train them, or get them set up directly on their machine without being physically present. It helps the teams to achieve a higher degree of effectiveness and productivity in their respective fields.
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