Would workers in Australia, America or Europe accept the Taylorism in this form today?
Management is an essential part of any organization. The science of managing things is also called Taylorism. He was the one to introduce the different levels of hierarchy in the organization and introduced the training of skill in a fresh employee to do work (Kanigel, 2007). Anyone who could not meet the higher standards of expertise got fired.
Taylorism is a part of almost every industry. However, the workers today, with the freedom to rise voice and question decisions, the organizations today need to be flexible with its workforce. In the big giant companies of Australia, America or Europe, their employees are their assets and when you well take care of your asset, they give better results than required for they feel valued, which keeps them motivated to deliver better results for the company to grow (Tamura, 2006). The workers have not imposed decisions, the company and employee work together reflecting teamwork for its success, sharing common interests. Labour laws have given the authority to workers today to question any inappropriate behaviour towards them by anyone in an organization (Tamura, 2006).
Taylorism in a call center has limited influence and in some organizations decreasing with time. The initial stage to employ at a call center is similar to Taylor’s theory of hiring. Only small organizations have Taylorism ethics being followed even today. As far as the call center script is concerned, only the centres selling a product have monotonous kind of script (Chapman, 2012). The call centres that provide customer service or support deal though have a set procedure to be followed, however, behind every call attended, the idea is nothing but a customer ending or disconnecting a call with a smile (Chapman, 2012). Further, the quality management work on anything that could have been done to improve the conversation or to make the call small and effective.
Not that I can think of anything or any area today where Taylorism needs to be implemented. It has its presence in every field, department, and organization. At the hiring level, hiring untrained people and giving them the expertise to perform a certain task (Kanigel, 2007). His other belief of simplifying a job is well done and with great work comes great incomes are still part of some small organizations. The time motion study by Taylor stated some people do work more efficiently than others (Kanigel, 2007). According to him, there is only one way to do a task, which is so incorrect, a task can be done in any way according to an individual's own mindset.
The word globalization means that the trade, economy, communication and finances local or national or cross borders are integrated (Servitje and Ghemawat, 2013). It refers to any kind of exchange happening across national borders.
According to few theorist globalizations, starting from countries came to companies and has now narrowed individuals. An Iron law is one which is “what can be done will be done” either by you or through you. As a common man, I would quite agree with such definition of globalization. For every person, today has internet access (Bhattacharyya and j, 2017). And everyone is doing an exchange of ideas, thoughts, services and goods nationally as well as globally. The exposure is vast because everything is available online to explore and gain information about. However, after listening to Pankaj Ghemawat on Globalisation and the data presented, one realizes that actually we are not even globalized up to 10%. A country like China banned a global search engine, Google, in their country (Bhattacharyya and j, 2017). China would always manufacture whatever it needs. It exports products across the globe, but never imports anything. Even for that matter, America has outsourced business for cheaper labour, but hasn’t hired cheaper labour to work to be taken to America (Servitje and Ghemawat, 2013). Ghemawat has described the actual picture with data and the difference between imaginary figures of globalization as Globaloney (Walters, Cucinotta and May, 2017). People today, rather than buying things cross-border, search for cheaper local options available for sale. This gives them better returns of the product.
The facts discussed while discussing Globalizations by Prof. Ghemawat, French thought they had 24% immigrants, however, the actual picture is actually 8%. Due to which they fear and always feared immigration issue (Walters, Cucinotta and May, 2017). The second example is that Americans assumed that foreign aid of more than 30% is received by them, however, it is about 1% (Walters, Cucinotta and May, 2017).Ghemawat suggested that after learning the actual figures from data, the investor dares to invest that when some people hear the real number, they’re encouraged to invest more. This is a good thing and can aim to have an enormous effect (Servitje and Ghemawat, 2013).
Another such example of an economy fearing Globalisation is Jamaica. The trade of Jamaica had great influence of its government on it and it decreased to a big level (Servitje and Ghemawat, 2013). When Jamaica borrowed loan from UN, the things changed but is for the worse. The people were restricted for the purchase of goods and other things and its dependency on America increased.
Cambodia also after stepping into world market had to face serious shrinkage. It became money driven, politicians became corrupt and money started outward flowing. It became nothing more than a manipulative, by richer countries becoming richer and poor poorer (Servitje and Ghemawat, 2013). We can say every country tries to the first search for things at their level or inside a country, however, then searching for an exporter who can buy the item, lending the exchange of money.
In the article above we learned, Taylorism, its impact, pros, and cons, stating it to be nothing more than a form that made work monotonous and boring in call centers. Its importance in the times to come if any of the 21st-century workers.
The second article discussed about the changes of idea after listening to the professor, the world is not flat by Pankaj Ghemawat. We talked about the impact/ fears of globalization faced by different countries, with this the data representation of globalization in actual.
Bhattacharyya, A. and j, A. (2017). Globalisation has not yet flattened the world: Pankaj Ghemawat. [online] Businesstoday.in. Available at: https://www.businesstoday.in/opinion/columns/pankaj-ghemawat-globalisation/story/21391.html.
Chapman, L. (2012). Evidence-Based Practice, Talking Therapies and the New Taylorism. Psychotherapy and Politics International, 10(1), pp.33-44.
Kanigel, R. (2007). Taylorism Up Close and Personal: Hugh G. Aitken's Taylorism at Watertown Arsenal. Technology and Culture, 48(1), pp.158-164.
Servitje, D. and Ghemawat, P. (2013). Daniel Servitje: "In globalization, you participate or become a victim.". IESE Insight, (16), pp.47-51.
Tamura, Y. (2006). Japanese Production Management and Improvements in Standard Operations: Taylorism, Corrected Taylorism, or Otherwise?. Asian Business & Management, 5(4), pp.507-527.
Walters, H., Cucinotta, L. and May, K. (2017). Globalization and Globaloney: Pankaj Ghemawat at TEDGlobal 2012. [online] TED Blog. Available at: https://blog.ted.com/globalization-and-globaloney-pankaj-ghemawat-at-tedglobal-2012/.
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