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The Problem Of Miscommunication In The Organisation

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Discuss about the Relationship between the Business Issue and your Chosen Model Example Berlos Model.



Most of the times when people come together misunderstanding issues arise between the employees and the manager in the firm.  One of the challenges that I will address is the miscommunication that leads to frustrations.  Miscommunication comes when although there is adequate communication there is no agreement.   Effective communication requires that everyone involved must agree to the information communicated as well as everyone understands it.  One may think that what he is communicating is by other people views, but it may be opposite of their expectations.

Real Business Issue that the Group is addressing.

The miscommunication causes disappointment as well as frustrations to the juniors as the communication is contrary to their expectation.  At times, a person may expect that they will get answers to their queries, but you give out totally contradicting information. It may lead to confusion of the employees in the business, which will affect the productivity of the firm (Austin & Pinkleton, 2015).

Sometimes miscommunication in the industry may give rise to the staff workers doing similar work as one thinks that the other person different works.   By doing similar works, there will be some of the unfinished work pulling down the business. Miss communication may also lead to people doing similar projects in the enterprise hence dropping one down causing frustration as well as wastage of resources such as time.  It happens because one thinks that one is doing a different thing and you thought that they are also doing a very different thing. Therefore, in communication one should not assume things one should on what the co-worker is doing to avoid having similar projects among other problems.


Communication model

Apart from the Berlioz communication model, there are other types of communication such as the Schramm’s model of communication.  The model is a modification of the Shannon Weavers model, which is psychological, but the modification is mathematical as well as technological. The communication model that we used in the business is the Schramm's communication model because it is the most efficient model between two people.  The model will efficiently solve the problem of miscommunication as it enhances communication between two people. In this model, the background of the individual is very essential (Ferraro & Brody 2015). People have different cultures and may have the different understanding of the message been communicated which may affect the communication process.  The model exhibits communication as a process, which is not ending and involves words as well as feedback.  In a model, everyone involved is a sender and receiver thus everyone involved needs to understand the message for effective communication.  Because this model includes the background among other elements in addition to the sender and receiver, it is not conventional as the other models.  The model also considers feedback which is an essential factor as it helps the person sending the message you know whether the receiver has understood it.   One will not achieve Communication if the receiver does not understand the message as one gets information that is opposite to one's expectations.

This model proposes that the field of experience is also one of the elements that affect the understanding as well, as for how one interprets the message.  In the area of experience, one must consider the people's culture, social background. Experiences as well as ones beliefs.   The factors influence how one interprets an individual message and may lead to various interpretation among the people who are communicating (Ferraro & Brody 2015).  For instance, when a person from another culture usually eats with the spoon and goes to a culture where the instructor asks him not to use the spoon he or she may feel upset. One may consider this because he deems it impolite if he does not understand the culture of the locality.  Hence, for efficient communication, there is need to understand the culture of the area as it changes how one interprets the information (McQuail & Windahl 2015).


The model proposes the barriers to this communication including the context of the two people communicating. In communication, the two individuals who are talking must have a common goal and talk about similar issues.  The communication is also excellent if the relationship is too close. For instance when talking with archaic friends,  one will have so much to talk to than when one is doing it with a  person you are not acquainted with.  The use of metaphor is also another barrier of communication that the designers of this model propose (McQuail & Windahl 2015).  The metaphors are from one's experiences, for example, one may relate the ocean or waters with blue is important for the two people communicating to understand the metaphors that each one is using for efficient communication.

The benefit of this model is that it is dynamic. Hence, it is appropriate to use in the as changing environment. Another advantage of the model is that both sender and the receiver play an active role in the communication process.  In this model, the two people interchange their roles in the communication process hence they achieve effective communication. The inclusion of semantic noise in this model is also beneficial as it helps one in knowing the challenges that can create the barrier to effective communication. Feedback, which is also a part of this model, is of the advantage as it eases one's knowledge on whether the intended communication is effective.  However, the disadvantage of this model is that it cannot involve more than two sources hence difficult to use in a complex organisation.  As such, the model is only applicable to most businesses where there is a problem of miscommunication between two people in the group as seen in our real business challenge (Austin & Pinkleton, 2015).


Solution to the problem of Miscommunication

Several problems occur in the body because of those miscommunications. Therefore, there is a need to improve communication process by doing the following.  One of the ways is by meeting the expectations of every client.  With these, one can build a lot of trusts as well as increase the workers’ productivity.   There is need to pay a lot of attention to what each and everyone is saying. When one considers the other people's suggestions   there is minimal miscommunication.  Another solution is taking responsibility by listening to what the other person says.  Communication, as seen in scrams model, is supposed to be active between the receiver and the sender and they should exchange their roles.  Another solution is considering the nonverbal cues such as facial expressions and gestures to know whether the person has clearly understood the message (Ferraro & Brody 2015).



In conclusion, the use of the screamer model, which makes communication between two people smooth, will help in reducing the problem of miscommunication in the organisation. The problem of miscommunication may cause several hiccups in society, for instance, presenting similar projects, and one has to be cancelled, leaving some of the work undone because both workers are focusing on the same task among others.



Association, A. S.-L.-H. (2016). Scope of practice in speech-language pathology.

Austin, E. W. (2015). Strategic Public Relations Management: Planning and Managing Effective Communication Campaigns.  (Vol. 10). Routledge.

Ferraro, G. &. (2015).  Cultural Dimension of Global Business. Routledge.

Fleisher, C. S. (2015). Business and competitive analysis: effective application of new and classic methods. . FT Press.

Grunig, J. E. (2013).  Excellence in public relations and communication management. Routledge.

McQuail, D. &. (2015). Communication models for the study of mass communications. Routledge.

Petersons, A. &. (2016). ). COMMUNICATION MODELS AND COMMON BASIS FOR MULTICULTURAL COMMUNICATION IN LATVIA. In SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference . Vol. 4, pp. 423-433.

Zikmund, W. G. (2013). Business research methods. Cengage Learning.


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