Discuss about the Theory of Effective Organizational Rules.
One of the inevitable aspects for the success of every business organization is change. Companies need to continuously identify the key areas and consistently look for the best strategies that will help increase their effectiveness. The change means a transformation in various aspects of the business that enhances the development and the implementation of lucrative ideas. Change helps in the process of re-aligning the organization’s structure, the behaviors and also its technological aspects. In the organizational change process, there is need to identify the current organizational issues are necessary to be changed, its alternative solution and have a clear approach on how to go about it. This case paper makes these aspects of organizational change management to be clear.
The B.R Richardson Timber Products Corporation is one of the companies that has experienced various organizational related issues. The company has been managed by B.R Richardson and several other staffs on the junior level. Joe and Richard Bowman are also key principals in the managing the operations of this company. The key problems that the company has faced are mostly related to the human resource, the organizational structure, and the processes. These problems have hampered the profitability, growth and the competitive advantage of B.R Richardson Company.
The current situation at the company shows that it lacks competent staff. A significant proportion of the employees do not have the right qualification for their jobs, and thus, they lack the prerequisite skills and the necessary experience needed to deliver for their jobs. The situation has lowered the current performance of the company due to low productivity from the labour. Besides, it has led to an increased cost of training the staff who are not qualified for their job positions as a way to increase their performance.
The B.R Richardson has been conducting hiring for job positions from the internal staff. This has been a cultural practice for a long time of its business operation. It has been using promotion approaches whereby the staff that seems qualified are given an opportunity to serve at a higher position. The company has realized that the approach has severally denied the company an opportunity to access the best skill and qualification lying outside the organization. Giving an opportunity to the outside world presents a chance for the organization to get fresh ideas and the new knowledge to the company. Besides, the company has reformation in the employee specialization. Initially, every employee could do any job within the company. This made it difficult for workers to perfect in the job and also difficult for the company to measure or evaluates their performance.
Organizations Issues and their alternative solutions
The communication is one of the critical aspects for the success of a business organization. There should be a clear communication channel where employees of different ranks can timely and comfortably pass their information. The system should allow the flow of information both vertically and horizontally. The communication discordance hampers the free flow of the information which brings about information related issues. Richardson as the founder of the organization did not do a lot in consideration to the employee communication. The B.R Richardson has had issues that are related to communication lines within the organization. There are many cases within the organization that makes it clear that the company needs to improve its communication system. For example, not all workers are able to approach and talk to Joe in as much he is liked by many in the company (Gerhart, 2007).
There should be a change within the organization to address the communication issues that exist in the company. There is need to improve the level of interaction between the management and the junior employees in the organization. Bad interaction level has made hampered the free and comfortable flow of information that could otherwise help the company. Also, as a way to improve communication, the company should embrace the information systems which are important in enhancing the communication within the company (Rath & Conchie, 2008). Besides, B.R Richardson should embrace an alternative approach to training the employees regarding communication. The training will help change the existing culture of bad communication approaches and thus important in transforming the organization to facilitate information sharing (Mitchell, 2012).
One of the major aspects of business that helps the companies to improve their sustainability is their extent of consideration of the CSR. It has an impact on the way the organization relates with its stakeholders and thus, can attract or make them go away which affects the longevity of the business. The B.R Richardson has had issues in their CSR. There are cases where the company has failed to a safe and comfortable working environment for its workers. For example one of the workers of the B.R Richardson, Fuller, was involved in an accident where he was hit with a beam and went for a seven-week off before recovering.
The incident shows that the organization has failed to provide a safe working environment for its workers. Looking at the glue section in the plant was so crowded making the environment uncomfortable for the workers (Kotter, 2008). Also, the band saws were not guarded which was risky and could cause accidents to the workers. The company should be on toes to ensure that it carries out its business while putting in the welfare of the stakeholders and the environment. All the activities in the operation process should be considerate of people (Danish, Ramzan & Ahmad, 2013). The B.R Richardson should provide a safe working environment for its workers, and also avail all the protective gear required to ensure the safety and good health of its workers (Beverungen, Dunne & Hoedemaekers, 2013).
Diversity of the Workforce
The diversity of the workforce is important for every business organization. It gives the company an opportunity to receive different ideas and experiences of different characteristics of people in the workplace. Usually, companies make efforts to ensure that they at least have a workforce that is made up of people with diversified characteristics. The B.R Richardson is faced with challenges of acquiring and maintaining a diversified work force. For example, The B.R Richardson has a workforce that is largely made up of young people. This brings about a challenge since none of them can advise an old person. Besides, the company finds it difficult to maintain a workforce of diversified skills due to problems in employee retention.
The B.R Richardson should make efforts to ensure that they raise a diversified workforce. They should incorporate people of different characteristics such as recruiting older people into the workforce (Griffin, Neal & Parker, 2007). Besides, the organization should consider the welfare of people and thus increase their retention ability of the employees. These among other strategies will help the company to increase its workforce diversity (Ford, 2009).
The B.R Richardson has had issues in compensating the employees. The employees in the company work for long hours yet compensated little. This has made some of them to exit the organization. Such a condition discourages and demotivates the workers, and thus, their productivity is lowered. It is important for The B.R Richardson to review the working hours of people, the type of job they do and the amount of remuneration they receive. A fair pay and together with other benefits will help the company to motivate the employees and thus increase their productivity (Wood & Menezes, 2011).
The process change action to implement the solution
Reforms in the operations of B.R Richardson Timber Products Company to solve its current problems depend on the change implementation strategy that has been adopted. It is important for the organization to adopt a change model that will help to successfully incorporate the solutions to curb the current organizational problems to the company (Berger, 2009). The model helps to increase the chances of success in the process of change implementation. The model will help to balance the actions who advocate for the course and those who are against it. The best approach to use in this case is the Kurt Lewin model of change (Cullinan, Bline, Farrar & Lowe, 2008).
Kurt advocates for three aspects of the change model. It starts with unfreezing stage whereby the company, makes efforts to minimize the specific forces that are responsible for a given behavior. The step is essential and forms the base of change. The second level is the change step where the company does the actual modification of the existing behavior. The actual step of change entails switching from the accustomed behavior to a new one. The last stage in the process is freezing (Patrick, 2010). In this stage, the organization enforces the new reforms that have been implemented. The employees are made to understand the new company expectations from them. Thus, the model is important and will help the company to get success in its change implementation process (Angelo & Ricky, 2009).
As a recommendation, there are various areas in the organization that needs to be considered for the betterment of the B.R Richardson. The company needs to understand all the organizational problems that it is undergoing through to establish the best strategy to curb them. Regarding communication, the organization needs to incorporate a corporate culture that advocates for free communication within the company without creating borders. This will improve on the communicational issues that are currently facing the company (DeHart-Davis, 2009). Also, B.R Richardson should adopt the best approach to handle the welfare of its workers. It entails ensuring that the welfare of the employees is better, their health and safety are taken care, and they earn remunerated in the better way. Also, it ensures that the employees work with the agreed hours and not overworked (Engelen, 2011).
Also, it will be prudent for B.R Richardson to consider hiring employees that are qualified for the available job positions. The approach of promoting employees who are not qualified for the job positions has a negative impact on the labor performance (Ghorbanhosseini, 2012). Besides, the organization should consider hiring people with diversified characteristics. This has an impact on the performance of the company. Also, it is important for B.R Richardson to consider employee training and development. This helps them to be equipped to deliver the best and also as a way to motivate them since they will feel their growth in career.
In conclusion, it is critical for the management of the B.R Richardson to make reforms to address the existing organizational issues in the company. The best approach is through identification of the all the problems affecting the business, then, devising a solution that is likely to curb these vices. Such moves are expected to impact positively through the increased employee motivation that in turn improves the productivity of the companies. The best approach to change is through the application of a suitable change model. It plays a critical role in identifying and handling challenges that may be experienced during the change implementation process. Thus, proper management of change in every organization is crucial for its effectiveness.
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