Case: Service Purchasing at the Sunny Hotel
Read the given case and answer to the following questions
- What makes the procurement of services different from that of the purchase of goods and materials?
- Define alternative services, or additional ones, that could be purchased by the hotel.
- Do you think a centralized purchasing department is a logical way to increase pur-chasing efficiencies? Is it an advantage to have the purchasing department manage service purchases?
- In Table 1, the Supplier Selection and Evaluation Matrix for“purchasing goods” is illustrated. The same criteria and techniques are being used to purchase services at the Sunny Hotel. Do you think that some other distinctive criteria for the supplier selection and evaluation of service purchases are needed? If yes, please briefly define them. How would you present them to the company as a consultant?