Give the Brief Introduction of TQM system.
The efforts constructed in organization for developing a positive environment for the purpose of improving the abilities of employees in order to respond to the customer needs and demand is known as Total Quality Management. In the discipline of Total Quality Management, the operational department focusses on increasing the production, sales and marketing department focusses on improving the response for customers and management focusses on improving the process of goal setting, staffing and training. The system of total Quality management depends upon the techniques and tools of quality control. The concept of TQM was popularized in 1980s and 1990s prior to the implementation of ISO 9000, Six Sigma and Lean manufacturing.
When did the TQM system has been started and whom?
The Total Quality Management system started during 1990s. Walter A. Shewhart introduced the concept of Total Quality Management. The history of Total Quality Management was introduced in the early 1920s in the response of the application of quality control system. The concept of quality management was developed further by Japan and America. The concentration was directed towards the all the concerns of organization rather than the focus on specific product quality. The implementation of Total Quality Management was first witnessed at the Western Electric Company.
What was the need of this TQM system?
Total Quality Management system is required for:
- Satisfying customers and employees in respect to the quality of the whole organizational system
- For imposing importance to every department and section of the business
- For implementing continual process of quality improvement
- For practicing an effective leadership management at every level of organization
- For stimulating commitment and attentiveness from workforce
- For exerting concentration on the needs and preferences of customers
What is the uses of these TQM system?
The system of Total Quality Management is used in industries such as manufacturing sector for the purpose of reflecting a collaborative and cohesive form of systemic changes in the organization by focusing on both short-term and long-term objectives. Other industries that utilizes the application of Total Quality Management system are banking, medicine and finance. The application of the TQM system is experienced in every department of organizations for assuring the effectiveness and efficiency of the workforce and the associated functional areas. The purpose of using TQM system includes the benefits like cost reduction with optimum production, customer satisfaction, involving employees and reducing the possibility of error or defect.
What is the Criticism of TQM system?
Numerous scientists and researchers disagree with the basic concept of Total Quality Management system. The scientists like Bettina Warzecha explains the concepts of TQM system such as zero defect, process orientation and controllability as myths or overestimation. Bettina Warzecha reflects that the concentration of TQM system develops the delusion of controllability by including self-referentiality concerns. TQM system avoids the different implication of process and structure and artificiality. The variation in complications of the concept of management is challenging for standardization. The critics denotes that negative effects of TQM system is more than advantages.
What is the related topic and concept of TQM system?
There are various models associated with the TQM system:
- ISO Quality Management Standards
- European Foundation for Quality Management
- Deming Application Prize
- Malcolm Baldrige Criteria for Performance Excellence
The basic concepts of Total Quality Management system involves, support generation through the implication of engaging and involved management, complete focus on stakeholders (both external and internal), continual improvement process of the activities of organization, treatment of supplier as associated partners and the concept of implementing specific measures in organization.