Analyze six consecutive episodes and prepare a report and presentation addressing the following concepts presented in Communicating Effectively: - Chapter 1 How the main characters handle the ABCs of communication (approach, bridge building, commonality). Cite examples of constructive and destructive communication - Chapter 2 What part perceptions (or misperceptions) play in the show? Cite examples of ways timing, perspective, and cultural factors affect perceptions and impede communication. Look for visual cues and tone of voice. What effect do these have on communication? - Chapter 3 Describe and communication styles and thought patterns of each of the main characters. Cite specific examples. What are their communication profiles? How do characters with different communication profiles interact with each other? Is their communication productive? Do they address their communication differences? If so, how? - Chapter 4 How do the characters establish their credibility? What happens if they fail to do so? How do the characters compose themselves during interactions with others, i.e. during meetings, performance reviews, etc.? When they provide feedback, is it constructive? Again, cite specific examples. - Chapter 5 How are instructions presented? What are the consequences of poor instructions? When they provide feedback, is it constructive? Cite specific examples. - Chapter 6 provides some additional ways of discussing concepts from the previous five chapters in terms of unproductive communication. - Chapter 7 Describe at least one meeting scenario for the main characters. What is the purpose of the meeting? How do the characters present and respond to information? What tools and methods are used to conduct the meetings. Again, cite specific examples. - Chapter 9 What part do email communications play in the storyline? How do the characters use email? Again, cite specific examples. The report (100 points) should demonstrate a clear understanding of the concepts presented in the book and include specific details from the show demonstrating the concepts. Address how the concept manifests itself within the storyline and what approach the characters took in handling the issue. The report should be 10-15 pages, double-spaced, 12-pt Times New Roman font. The report will be evaluated based on two major factors: 1) Appropriate application of the concepts presented in Communicating Effectively. 2) Application of the principles discussed in the first two-thirds of the course. This includes appropriate use of headings and subheadings (do not use the dash points listed above as headings!), construction of an overall argument with effective justifications and evidence. This project is a case study and should read as such. The presentation (100 points) to me via a Zoom video conference will summarize your findings and will be limited to 20 minutes. You will make this presentation at a time scheduled when all of your team can be present. You must use the assertion-evidence method of slide design. You are also encouraged to use short (60 seconds or less) clips from the show to illustrate a few key points.

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