Competency-based questions Creativity/innovation skills • Describe an occasion where you've come up with a fresh and different way of doing things. Communication skills • Describe a time when your communication skills made a difference to a situation. • Describe a time where your written communication skills were essential for solving an issue. • Describe a situation where you needed to influence different stakeholders who had different agendas. What approaches or strategies did you use? Giving and receiving feedback • Tell me about a time when you receive critical feedback. How did you handle this? • Describe a time where you have needed to provide someone with constructive feedback. How did you approach this situation? Team work skills/interpersonal skills • Tell me about a situation where you had to get a team to improve its performance. What were the problems and how did you address them? • Tell me about a situation where you played an important role as a member of the team (not as a leader). • Describe a time when you came up with an idea that required you to get the support of others. • Tell me about a time when you had to convince someone that change was necessary. What made you think that your new approach would be better suited? • Describe a time when you had to win someone over, who was reluctant or unresponsive. Leadership skills • Tell me about a time when you were faced with someone with poor leadership skills. What did you do to address this? • Describe a project or situation where you had to use different leadership styles to reach your goal. Perseverance/reliance • Describe a recent high pressured situation you were in (work, study, etc.). How did you cope under this pressure? • Tell me about a project where you achieved success despite the odds being stacked against you. How did you ensure that you pulled through? Analytical skills/problem-solving skills • Tell me about a time where you have used your analytical skills to solve a problem. Time management skills • Describe a time where your time management skills were put to the test. How did you respond to this? Conflict management • Tell me about a time when you were involved in a conflict. What was your role in this, and how did you approach and resolve this? I.T skills • Describe a situation where you have utilised your I.T skills to complete a task/project to a high standard. Initiative/proactivity • Describe a situation where you were asked to do something that you had never attempted previously. • Describe a time when you spotted an opportunity and made it happen. • Tell me about a time when you had to make a decision without knowledge of the full facts. What was the impact of this? Integrity/professionalism • Tell me about a time when you showed integrity and professionalism. • Please describe a situation when you have challenged someone about a decision or an action you felt was wrong.