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MPR103A :introduction to customer relationship management

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Introduction To Customer Relat ...

1 Faculty of Business and Law ACADEMIC YEAR 2020 /2 1 ASSESSMENT BRIEF Module Code: UMKCQT -15 -M Module Title: Meeting Customer Needs Submission Deadline: 13 May 2 ...

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Introduction To Customer Relat ...

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 05 Name of Firm: Asda Type of Service: E-grocery Date of Encounter: 15/12/2020 Time of Encounter :09:30 pm Very briefly, describe ...

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Introduction To Customer Relat ...

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 02 Name of Firm: Ocado Type of Service: E-Commerce Date of Encounter: 01/02/2021 Time of Encounter :10 am Very briefly, describe ...

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Introduction To Customer Relat ...

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 03 Name of Firm: Tesco Type of Service: Grocery supermarket chain Date of Encounter: 05/11/2020 Time of Encounter :5:30 pm Very b ...

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Introduction To Customer Relat ...

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 04 Name of Firm: Currys PC World Type of Service: E-commerce platform of electronic products Date of Encounter: 10/10/12 Time of E ...

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Introduction To Customer Servi ...

Running header :ANALYSIS OF SERVICE ENCOUNTER ANALYSIS OF SERVICE ENCOUNTER Name of the student Name of the University Author Note 1 ANALYSIS OF SERVICE ENCOUNTER Service Encounter: Curry Palace ...

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Introduction To Customer Relat ...

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 01 Name of Firm: Curry Palace Type of Service: Food Industry Date of Encounter: 04/03/2021 Time of Encounter :11:30 am Very brief ...

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Introduction To Customer Relat ...

1 EXAMPLE Service Encounter Journal Entry Student Number: 12345 Journal Entry Number: 1 Name of Firm: Widget Experiences Type of Service: Example Provider Service Date of Encounter: November 2018 T ...

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Introduction To Customer Relat ...

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: Name of Firm: Type of Service: Date of Encounter: Time of Encounter : Very briefly, describe the business: How would you rate yo ...

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Introduction To Customer Relationship Management System

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 05 Name of Firm: Asda Type of Service: E-grocery Date of Encounter: 15/12/2020 Time of Encounter :09:30 pm Very briefly, describe the business: Asda, the multichannel chain of grocery, headquartered in the U.K. How would you rate your level of satisfaction with this encounter? (Scale of 1- 7 where 1 is extremely dissatisfied ...

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Introduction To Customer Relationship Service Management

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 02 Name of Firm: Ocado Type of Service: E-Commerce Date of Encounter: 01/02/2021 Time of Encounter :10 am Very briefly, describe the business: Ocado, the online grocery and clothing store How would you rate your level of satisfaction with this encounter? (Scale of 1- 7 where 1 is extremely dissatisfied and 7 is extremely sat ...

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Introduction To Customer Relationship Service System

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 03 Name of Firm: Tesco Type of Service: Grocery supermarket chain Date of Encounter: 05/11/2020 Time of Encounter :5:30 pm Very briefly, describe the business: Tesco, the chain of grocery and merchandise supermarket How would you rate your level of satisfaction with this encounter? (Scale of 1- 7 where 1 is extremely dissati ...

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Introduction To Customer Relationship and Management Service

1 JOURNAL ENTRY TEMPLATE Student Number: Journal Entry Number: 04 Name of Firm: Currys PC World Type of Service: E-commerce platform of electronic products Date of Encounter: 10/10/12 Time of Encounter :04:30 pm Very briefly, describe the business: Currys PC World, the online electronic appliances brand that offers a range of products at competitive prices How would you rate your level ...

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Introduction To Customer Service Relationship

Running header :ANALYSIS OF SERVICE ENCOUNTER ANALYSIS OF SERVICE ENCOUNTER Name of the student Name of the University Author Note 1 ANALYSIS OF SERVICE ENCOUNTER Service Encounter: Curry Palace Issue The service encounter, in this case, is related to the experience at Curry Place. The food items were ordered through the digital platform of the brand. The issues that were experienced in th ...

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