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Employees and service facilities

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The interactions of the customer with contact employees and service facilities at each stage of service delivery. The backstage processes needed to support those interactions. The supplementary services needed at each step of service delivery. For this assignment, we will focus on the supplementary services. Please review the example “Blueprint: A Night in a Hotel” in the Instructor’s Notes for Module 3. You can find that example in the Power Point slides below. Then, write a description of all the supplementary services in each step of the blueprint, specifying whether they are facilitating or enhancing supplementary services and which type of facilitating or enhancing supplementary service. For example, the supplementary services in the first step are the following: STEP 1: Visit Website/Make Reservation Facilitating supplementary services: There are three examples of facilitating supplementary services in this step. Information: The website provides information on room availability, prices, location, and amenities. Order Taking: The customer can make an online reservation through the website. Information: The hotel sends an e-mail to the customer to confirm the reservation.

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Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

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Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

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Management

Market potential for this industry: Is the industry in a period of decline, stability or growth? What were the trends in the past 5 years? What is the market demand going to be like in the next 1-4 years? Talk to people in industry as well as potential customers for their ideas about where the indus ...

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BUS558 (2015A) Course Scholarly Paper

Assignment: BUS558 (2015A) Course Scholarly Paper When writing your research paper, please note the following guidelines: Select a topic that interests you and is related to the contents of this course. Write no less than 2000 words scholarly paper (excluding the title page, bibliography and appendi ...

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Management

Task 2 - Your tutor will direct you to four articles on which you will take notes and produce a summary.  You must take notes on three of the given articles, as follows   one set in listed/linear format;    one set in spider diagram/mind map format    one set using ...

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MGMT1101 Introduction to management

1. Identify three leadership traits from the Trait Theory you feel you do OR do not possess. E.g. you may identify three that you do possess, or three that you do not possess, or one you possess and two you do not possess, etc. It is up to you. Be sure to justify your responses. Provide specific exa ...

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