The interactions of the customer with contact employees and service facilities at each stage of service delivery. The backstage processes needed to support those interactions. The supplementary services needed at each step of service delivery. For this assignment, we will focus on the supplementary services. Please review the example “Blueprint: A Night in a Hotel” in the Instructor’s Notes for Module 3. You can find that example in the Power Point slides below. Then, write a description of all the supplementary services in each step of the blueprint, specifying whether they are facilitating or enhancing supplementary services and which type of facilitating or enhancing supplementary service. For example, the supplementary services in the first step are the following: STEP 1: Visit Website/Make Reservation Facilitating supplementary services: There are three examples of facilitating supplementary services in this step. Information: The website provides information on room availability, prices, location, and amenities. Order Taking: The customer can make an online reservation through the website. Information: The hotel sends an e-mail to the customer to confirm the reservation.

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