Task:

a) Analyse, select and apply systems modelling tools in integrating, optimising and enhancing business processes within contemporary organisations.

b) Synthesise technological and non-technological solutions to business problems that promote integration and that optimise whole-of-enterprise operations

Instructions:

Assessment 3 is about uncovering the complexities in operations management generally, identifying key themes, intended and unintended consequences and proposing a holistic solution to the problem using a Systems Thinking lens.

The following scenario study provides you with a brief overview of a hypothetical problem. Be aware that the scenario provided may not cover every detail that you will need to address in the Written Report, in which case, you will need to conduct additional research, including further research on how emergency departments function in any hospital.

Scenario

Overview:

Consider yourself as part of a team responsible for managing the operations of an emergency department of a public hospital. The emergency department has received feedback from patients suggesting that the patient wait times need to be improved. 

Identification and analysis of the System Archetypes that may impede performance

Analysis of the current State Value Stream Map of the emergency department based on System Archetypes

Recommended new State Value Stream Map with desired reduction in patient turnaround time.

aDiscussions on intended and unintended consequences of the modified system.

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