Task:

This case study will be used to complete your assignments throughout the course. Some sections of the case study will be necessary in multiple assignments. See the assignment instructions for specific assignment requirements.

Introduction to Gail Industries

Gail Industries is a partner to many Fortune 1000 companies and governments around the world. Gail Industries’ role is to manage essential aspects of their clients’ operations while interacting with and supporting the people their clients serve. They manage millions of digital transactions every day for various back office processing contracts.

One of Gail Industries’ clients is the city of Smallville. Smallville, despite its name, is a metropolis seated in the heart of the nation. The city has 2.5 million residents, and the greater Smallville metropolitan area has a population of about 4 million people.

Overview of the Operations of Smallville Collections Processing Entity (SCOPE)

Summary of Services Provided

Collections Processing

The Smallville Collections Processing Entity (SCOPE) provides collections processing services to the city of Smallville. SCOPE receives tax payments, licensing fees, parking tickets, and court costs for this major municipality. The city of Smallville sends out invoices and other collections notices, and SCOPE processes payments received through the mail, through an online payment website, and through an interactive voice response (IVR) system. Payments are in the form of checks, debit cards, and credit cards. After processing invoices, SCOPE deposits the monies into the bank account for the city.

SCOPE is responsible for ensuring the security of the mail that comes into the possession of all employees, subcontractors, and agents at its processing facility, located within Smallville. Controls and procedures for money and mail handling are established by SCOPE to ensure payments are accounted for, from the earliest point received through processing and deposit. These controls and procedures provide:

1.Assurances for proper segregation of duties
2.The design and use of satisfactory documentation to ensure proper recording of transactions
3.The safeguarding of access to and use of all assets and records
4.Independent checks on performance

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