As Is Process

Running head: M - COMMERCE SOLUTION M - COMMERCE SOLUTION Name of student Name of university M - COMMERCE SOLUTION 1 Table of Contents Introduction ................................ ................................ ................................ .................... 2 Business overview ................................ ................................ ................................ ......... 2 ................................ ................................ ................................ ............ 2 Problem definition ................................ ................................ ................................ ......... 3 As - Is process ................................ ................................ ................................ .............. 4 Activity diagram ................................ ................................ ................................ ........ 5 Solution proposal ................................ ................................ ................................ ........... 5 To - Be process ................................ ................................ ................................ ............ 6 Activity diagram ................................ ................................ ................................ ........ 7 Solution assessment ................................ ................................ ................................ ....... 8 Cost of resources ................................ ................................ ................................ ........ 8 ROI ................................ ................................ ................................ ............................. 8 Project management ................................ ................................ ................................ ....... 9 SDLC challenges ................................ ................................ ................................ ....... 9 Conclusion ................................ ................................ ................................ ................... 10 References ................................ ................................ ................................ .................... 12 M - COMMERCE SOLUTION 2 Introduction Through the introduction of the m odern online business in the present world, majority of the businesses are implementing this method for reaching to increased amount of customers and provide them with the products. Even though the online marketing is primarily based on the websites of the companies, the customers are raising major issues about inaccessibility of websites when they are not present in front of any laptop or computer. This led to the introduction of the M - Commerce solutions where the businesses are providing the customers with the mobiles apps of the business. This report intends to provide the new M - Commerce solution for MNP business that is primarily the business shoes retailing. Business overview The M NP business is the leading shoes dealer in the market of present times. The business has been providing with the improved quality shoes and services to the customers from the physical shops that are established all around the country but with the rise of t he internet commerce, the business is intending to introduce the new M - Commerce solution where the mobile apps would be provided to the customers for purchasing the desired shoes at any time. 1) Threat of new entrants Switching cost of the buyer is low Reduced barriers of entry Reduced expense of R&D 2) Competitive rivalry Increasing competition among companies Increasing competition among offline and online companies M - COMMERCE SOLUTION 3 Huge expense of advertising Competitors have the increasingly strong support of capital Huge customer loyalty on the established brands 3) Supplier power One or two suppliers available for the entire industry Low competition among the suppliers 4) Threat of substitution Various kinds of substitute services present in market and majority of the products are increasingly cheaper 5) Buyer power Buyers are presently increasingly sensitive to the changes in price Buyers are presently not willing to spend increased amount of money Buyers could easily compare the various alternatives easily with th e information on internet Problem definition The main issue of the organisation that is leading to the loss of business is the lack of the mobile platform of business. The organisation is presently providing the customers with the platform of buying produc ts through physical shops and the website of the business. Some of the customers are raising major issues that the website is not clearly visible when it is being opened on any mobile device. The customers are not able to buy products from the company when they do not have the access to any laptop or computer. The website is not providing all the clear information about the products when it is being opened on any mobile device. The website of the organisation is facing major technical issues when it is bein g opened by the customers on the mobile devices. Some of the pages are not properly loading and the payment M - COMMERCE SOLUTION 4 page is not working most of times. The customers are raising the issue that when transaction is being made through the website on mobile devices, th e money is being deducted from their account but the payment is not being made successful and no order confirmation is being gained. The products page is not showing the information about the products that are being searched by the customers. As - Is process M - COMMERCE SOLUTION 5 Activity diagram Solution proposal The solution that is being suggested to the organisation for improving their business is the introduction of the mobile app for the business. The mobile app would be available for the M - COMMERCE SOLUTION 6 customers on the various mobile platforms that could be used for viewing the products and then easily buy the products that are needed. The new mobile app would include the business intelligence module that would be used by the organisational employees for determining the customer buying patterns and then develop the targeted marketing for the customers ( de Vicente Mohino et al., 2019) . It could be considered that the new system would allow the customers with the improved ability of viewing the information about the products that are need ed. The mobile app would include the proper payment interface that would be used by the customers for making the payment for the products that are being purchased. After making the payment for the pr oducts that are being purchased, the system would provide the proper notification of the confirmation of the order placement ( Okesola et al., 2020) . The use of the business intelligence would help in determining the proper reports from the analysis of all the available data. The reports would help in monitoring the performance of the business in the market and ensure that the proper developments are being done as per the customer requirements and the market trends ( Suryan tara & Andry, 2018 ) . To - Be process M - COMMERCE SOLUTION 7 Activity diagram M - COMMERCE SOLUTION 8 Solution assessment Cost of resources Hardware $ 11,000.00 Software $ 1,000.00 Development team salaries $ 2,000.00 Training $ 1,000.00 Total Development Cost $ 15,000.00 Hardware $ 2,000.00 Software $ 2,000.00 Operational Labor $ 7,000.00 Total Operational Cost $ 11,000.00 Approximate salary savings $ 20,000.00 Reduced operating cost $ 12,000.00 Total Benefit $ 32,000.00 Discount Rate Used 3.00% ROI Discount Rate Used 3.00% Annual Benefits $ 32,000.00 Annual Operational Costs $ 11,000.00 M - COMMERCE SOLUTION 9 One - Time Development Cost $ 15,000.00 Year of Project 0 1 2 3 4 5 TOTALS Economic Benefit $0.00 $ 32,000.00 $ 32,000.00 $ 32,000.00 $ 32,000.00 $ 32,000.00 Discount Rate 1.0000 0.9709 0.9426 0.9151 0.8885 0.8626 PV of Benefits $0.00 $31,067.96 $30,163.07 $29,284.53 $28,431.59 $27,603.48 NPV of all BENEFITS $0.00 $ 31,067.96 $ 61,231.03 $ 90,515.56 $ 1,18,947.15 $ 1,46,550.63 $ 1,46,550.63 One - Time COSTS $(15,000.00) Recurring Costs $0.00 $ (11,000.00) $ (11,000.00) $ (11,000.00) $ (11,000.00) $ (11,000.00) Discount Rate 1.0000 0.9709 0.9426 0.9151 0.8885 0.8626 PV of Recurring Costs $0.00 $ (10,679.61) $ (10,368.56) $ (10,066.56) $ (9,773.36) $ (9,488.70) NPV of all COSTS $(15,000.00) $ (25,679.61) $ (36,048.17) $ (46,114.72) $ (55,888.08) $ (65,376.78) $ (65,376.78) Overall NPV $ 81,173.85 Overall ROI 1.2416 Break - even Analysis Yearly NPV Cash FLOW $(15,000.00) $ 20,388.35 $ 19,794.51 $ 19,217.97 $ 18,658.23 $ 18,114.78 Overall NPV Cash FLOW $(15,000.00) $ 5,388.35 $ 25,182.86 $ 44,400.84 $ 63,059.07 $ 81,173.85 Project management SDLC challenges The issues that could be faced by the business during the development of the new M - Commerce solution are: Communication in the starting phase: In the initial phase of the requirements gathering, the main issue that could be faced is miscommunication among the various individuals who M - COMMERCE SOLUTION 10 are involved in the project (Vijayakumar & Arun, 2019 ) . If any of the involved stakeholders are not provided with the proper information about what is being done in the project, then it could lead to the misalignment of requirements and project could be halted (Sharma, 2017 ) . The mitigation strategy for this issue is constant communication with the involved stakeholde rs and providing them with the constant information about the progress of the project (Aljawarneh, Alawneh & Jaradat, 2017 ) . Conclusion Therefore, the conclusion could be determined that the introduction of the new M - Commerce solution in the business would help with improvement of the sales and ensure that the customers are being provided with the products at all times. The main issue of the M - COMMERCE SOLUTION 11 organisation that is leading to the loss of business is the lack of the mobile platform of business. The organis ation is presently providing the customers with the platform of buying products through physical shops and the website of the business. The solution that is being suggested to the organisation for improving their business is the introduction of the mobile app for the business. The mobile app would be available for the customers on the various mobile platforms that could be used for viewing the products and then easily buy the products that are needed. M - COMMERCE SOLUTION 12 References Aljawarneh, S. A., Alawneh, A., & Jaradat, R. (2017). Cloud security engineering: Early stages of SDLC. Future Generation Computer Systems , 74 , 385 - 392. de Vicente Mohino, J., Bermejo Higuera, J., Bermejo Higuera, J. R., & Sicilia Montalvo, J. A. (2019). The application of a new secure software de velopment life cycle (S - SDLC) with agile methodologies. Electronics , 8 (11), 1218. Okesola, O. J., Adebiyi, A. A., Owoade, A. A., Adeaga, O., Adeyemi, O., & Odun - Ayo, I. (2020, July). Software Requirement in Iterative SDLC Model. In Computer Science On - line Conference (pp. 26 - 34). Springer, Cham. Sharma, M. K. (2017). A study of SDLC to develop well engineered software. International Journal of Advanced Research in Computer Science , 8 (3). Suryantara, I. G. N., & Andry, J. F. (2018). Development of Medical Re cord With Extreme Programming SDLC. IJNMT (International Journal of New Media Technology) , 5 (1), 47 - 53. Vijayakumar, K., & Arun, C. (2019). Continuous security assessment of cloud based applications using distributed hashing algorithm in SDLC. Cluster Comp uting , 22 (5), 10789 - 10800.