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Ph.D in Project Management with Specialization in Project Communications Management
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Customer orientation is a business strategy in the lean business model which is known to require the employees and the management. They are helpful as because they will help the top management or the company to excel by focusing on the change which the customer want and need. It is also the high customer wide philosophy that the customer’s demand. Therefore it requires the wants of the customers are the first priority of all the employee and management. Most of the modern companies have transitioned to a more or other customers oriented approach in designing the customers. However, any company should embrace the idea of having its entire operation changed according to customer needs. Taking the example of the manufacturer for an example it can be said that traditionally a manufacturer or the employee should never have a reason in awarding the customer needs and wants. The management should be implementing new and new changing options. The modern companies should be focusing on the employees who are much educated in society. In order to meet the demand of the customers, the management should be able to introduce new and new products where the employees should have been kept in charge of producing the products accordingly to draw the plans.
According to the influential economist who is found in the Harvard Business School the professor Theodore Levitt was the first person who has been known for developing the first article which could be related with identifying the needs and wants of the customers to identify the best product which can suit them the best. He was known as the first person who was able to keep track of the customers who are able to choose the products. Therefore Theodoer Levitt is the only person who was able to find out the importance of finding a suitable customer and keeping them in their need. He says that marketing is an important t tool which should be kept by the business individuals to achieve the purpose of the business. Marketing is known to generate value by creating the connection between two and more people, customers and companies.
According to the maker of the purpose of customer-oriented attitude who was the professor of Harvard Business School. The author says that the concept is a very beneficial activity to the business. He says that the main need and demand of this concept is to find out the customers and keep them along with the company so that they can help the company by advertising the products and also by selling them to the customers. However, it is always said by the person that the marketing generation is created by creating value to the customers and creating a proper connection among the customers, people who buy the product and the customers of the company.
The main use of the customer-oriented attitude is to find a genuine customer and then provide them with the goods and services which are suitable to them in order to med the demands and needs of the person. The organization or the company if is able to understand the customer then they will be able to make the goods and services which best suits them. The marketing tool for customer-oriented needs is created by joining the value of the person where they are operating within the economy.
In many of the cases, the company or the organization fails to understand the basic needs of the customer. They do not serve the purpose of spending more and more money in doing the market survey by implementing the needs and demand of the customers in the needs of the business. Before creating and implementing any new business product or any model the organization first needs to understand and identify the want and needs of the customer and then address them by providing the best solutions.
Customer satisfaction is something which is related to the topic of customer satisfaction. The term customer satisfaction means that the customers are well satisfied with the delivery of the goods and services which are sold by the business organization. The modern companies should be focusing on the employees who are much educated in society. In order to meet the demand of the customers, the management should be able to introduce new and new products where the employees should have been kept in charge of producing the products accordingly to draw the plans. Therefore it is the main reason why the latest companies focus on customer satisfaction.
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