KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING FOR SUSTAINED PERFORMANCE: BRITISH TELECOM

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Knowledge management in an organization mainly deals with organizing, planning, controlling and motivating people. The current dissertation contains discussion on the relationship among knowledge management, organizational learning and performance of the organization. Both primary and secondary data will be collected for conducting the research. Initially the study will be based on analysis of theories related with knowledge management in organizations. In this research, the theories related with organizational learning will also be explored. The current research also aims at identifying the relationship between organizational learning and knowledge management. However the research is not limited to analysis of secondary data. Both qualitative and quantitative research will be conducted to collect primary data. The current dissertation aims at analysis on the influence of knowledge management system and organizational learning on performance of British Telecom. The qualitative data will be collected by conducting interviews among managers of Brutish Telecom. Survey among staffs of the organization will also be conducted to analyze quantitative data. Analysis of qualitative and quantitative data will be effective to understand how knowledge management system and organizational learning are influencing each other. The primary data will also be used to understand effects of knowledge management and organizational learning are influencing performance of British Telecom.

References

Haider, S. and Mariotti, F. (2010). Filling knowledge gaps: knowledge sharing across inter-firm boundaries and occupational communities. International Journal of Knowledge Management Studies, 4(1), p.1.

Hutzschenreuter, T. and Horstkotte, J. (2010). Knowledge transfer to partners: a firm level perspective. J of Knowledge Management, 14(3), pp.428-448.

KÃ¤rreman, D. (2010). The Power of Knowledge: Learning from â€˜Learning by Knowledge-Intensive Firmâ€™. Journal of Management Studies.

Obembe, D. (2012). Knowledge sharing, sustained relationships and the habitus. Management Learning, 44(4), pp.355-372.