Definition of Quality: -
In terms of business or manufacturing, or engineering quality is often referred to as fitness for purpose. Quality of a product or commodity can be perceived, but it is dependent on certain conditions, and can also be interpreted differently, by individuals. In general terms, however, a quality product or service tends to refer to the ability of the product in delivering satisfactory performance to the customers.
While the manufacturer of a product or commodity, can judge the quality correctly, the consumers might measure the quality of the product, with respect to the products manufactured by the competing firms or business owners. The ideal judgment of the quality of the product is based on the reliability or sustainability of a product.
In a business, there are about five aspects of quality:
- Manufacturing or delivering something.
- Checking, or scrutinizing whether the work is executed correctly.
- Quality Control or the process of monitoring to assure predictable outcomes.
- Management refers to the act of directing the organization for maximizing the performance level, and outputs.
- Assurance refers to the act of assuring a customer that the commodity or the service will deliver satisfactory results.
Textbooks on Quality: -
There are numerous textbooks available across the web that is based on several aspects of the term "quality." Some of the relevant and efficient textbooks are:
- Delivering quality service, Ziethaml, Valarie A., Parasuraman A. and Berry Leonard L., 1990.
- Fundamentals of Quality Control and Improvement, Amitava Mitra, 2012.
Examples of Quality: -
Quality is a term everyone have come across till date, but what does the term signify in the business context can be explained by the following example:
In the service sector, the term quality services, refers to the dependability in the services offered by the business organization or service provider.
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