An example of service quality is a hotel that provides prompt and efficient check-in and check-out processes, clean and comfortable rooms, and friendly and helpful staff. This hotel would be considered to have high service quality because it is meeting or exceeding customer expectations in all areas of service delivery.
Other examples of service quality might include:
A restaurant that serves fresh and delicious food, with attentive and knowledgeable servers
A healthcare provider that offers prompt appointments, thorough and compassionate care, and clear communication
A transportation company that operates on time, with clean and well-maintained vehicles and courteous drivers