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Service Ticket System OverviewJim has just taken the position of the Director of the IT department. Understanding that the top priority of his position is to provide quality IT services to internal employees, he wants to digitize IT services by first adopting an IT Service Ticket system (STS) to manage service requests and keep track of service quality. Currently, the IT department offers support services (e.g., installation, setup, upgrade, replacement) on hardware (called assets, and could...
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