The Theory of planned behaviour (TPB) is used to predict an individual’s behaviour at a specific situation, time, and place. It is used to explain all behaviour over which individuals can practice self-control. The primary element of this model is behavioural intent, which is greatly influenced by behavioural intentions and, under certain situations, perceived behavioural control.
The theory of planned behaviour is a psychological theory that helps to predict an individual's behaviour at a specific time. The TPB has been used by experts in different fields to predict, understand, and explain various behaviours and intentions such as drinking, smoking, breastfeeding, utilising health services, etc.
The theory suggests that behavioural achievement mainly two factors – motivation or purpose and ability or behavioural control. It also differentiates three types of beliefs - behavioural, normative, and control. Read about leadership styles.
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The theory of planned behaviour was developed and presented by Icek Ajzen in 1985 in “From Intentions to Actions: A Theory of Planned Behaviour.” Treated as the extension of the theory of reasoned action, which he developed in 1980 with Martin Fishbein, both approaches suggest that a person's behavioural intentions and reaction towards a specific situation are determined by understanding a person's behavioural and various social norms.
Ajzen describes the theory using an example of a mother taking her kids for art and crafts class. Here, the mother intends to make time for this particular activity and complete all the necessary formalities to sign up for the course. The success of this intention entirely depends on her success in meeting different factors. This example shows that an individual's preference is successful only when other factors are met.
Ajzen’s theory of planned behaviour can be used in different sectors – from healthcare to politics and other organisations to understand and predict human behaviours. For instance, in healthcare, the TPB can prevent diseases, family planning, birth control, etc.
Learn how different sectors and industries use the theory to break down people's attitude, perceived behavioural control, and subjective societal norms, influencing their ultimate behaviour from the subject specialists at MyAssignmenthelp.com.
Let's say you are the owner of a retail store and you recently launched an online store to improve your business. Although you intended to gain more online buyers and move your buyers from stores to online, nobody is behaving as you intended.
Use the theory of planned behaviour to determine customers take online shopping. You can survey existing buyers by asking open-ended questions to assess the challenges and attitude towards the same.
The survey shows people have a varied attitude towards online shopping. While many understand the convenience of online shopping, many prefer to purchase from in-stores to avoid waiting for span and online payment scams.
Most respondents have said that their friends and families make an online purchase without any issue. They also noted that the younger generation prefers online shopping to in-stores.
When asked about the challenges of online shopping, older customers said that the latest technology is tricky for them to understand. While some also agreed that they prefer to touch and inspect before purchasing, which isn't possible with online products, a few weren't aware of its availability online.
In the survey, many shoppers highlighted that they would like to use online stores for quick purchasing, only if the technology and the methodology behind it weren't confusing.
Survey Conclusion
Now that you know the factors influencing customer’s purchasing behaviour, what can you do to resolve the issues?
Here’s what you could do to address the drawbacks:
By implementing these actions to influence shopper’s behaviour, you may notice a notable increase in people shopping from your online store.
Even though this theory of planned behaviour example highlights the factors from a business perspective, a similar model can build public health awareness.
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Ajzen and Fishbein’s theory of planned behaviour suggests that intentions, attitudes and subjective norms determine an individual's behaviour. Although it has been developed and widely used to understand different behaviours, there are many advantages and disadvantages associated with the theory of planned behaviour.
Just like any other model, the TPB model has its challenges. For instance:
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The theory of planned behaviour constructs collectively help to determine an individual's behavioural control.
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