Role of a Systems Operation Manager in Improving Business Performance

Learning Outcomes

1.According to the learning outcomes for this module, this assignment will:1.Provide students with both a solid theoretical background on Operations Management, its main principles, as well as a very practical view of problems and challenges that companies are facing nowadays

2.Develop a critical understanding of the main choices (strategic, tactical and operative) an Operations Manager has to make

Your marked coursework and feedback will be available to you on:If for any reason this is not forthcoming by the due date your module leader will let you know why and when it can be expected. The Head of Studies should be informed of any issues relating to the return of marked coursework and feedback.

Project description:Discuss your potential role as a Systems Operation Managerin improving the performance and productivity of a business of your choice(mainly focusing on engineering-based production or service industry).Tasks to be undertaken:Develop a brief report with the following content

1.Present a brief overview of your business

2.Identifythe different subsystems of your business and identify at least three challengesand three opportunitiesoffered by each for improving business performance at systems scale  (approx. 500 words)

3.Develop the context for Systems operationmanagement(strategic, tactical and operative) in your business

4.Analysethe potential role of each of the following system operation management skills in improving the business performance (approx. 200 wordsx 5)

?Resource management

?Risk management

?Facilities and Operations management

?Supply chain management/Procurements

?Quality and Innovation management

5.Summarise your work (approx. 250 words)

Deliverables to be submitted for assessment:Submit  thebrief  report (maximum  2000  words) summarising  your  key  messages  to  the Turnitin web portal for this assignment

.Important considerations while preparing your report

•use good reporting skills using resources provided on the following link (under section ‘Reports & Presentations’) https://library.dmu.ac.uk//class/academicwriting

•use a font of size no less than 10 points

•make sure the total word limit (excluding the references) is mentioned at the end of the report•provide a reference list containing relevant resources used in the repor

•include an Appendix section with any additional information(optional)How the work will be marked:This assignmentwill be assessed based on the extent to which the learning outcomes have been met, and the extent to which the above instructions, notes and guidance are complied with (for example regarding word limit, style, structure and citation). The criteria below relate to the current pass mark of 50%.

•Introduction to the report–10marks

•Identification of business subsystems to be improved

•Application of all the tasked systems management techniques–50marks•Presentation of results and analysis–20marks•Clarity of writing style, referencing and structureofreport–10marksWork that is deficient in most of the respects outlined above, showing no evidence of critical analysis will be awarded an outright fail of 44% or less. A marginal fail of 45% to 49% may be awarded to work that demonstrates some understanding of the problem but where the understanding, accuracy, organisation and critical analysis fail to justify a marginal pass.