Enhancing Communication on London Tube: Strategies and Cultural Awareness

Every summer millions of tourists visit London and most of them use the tube to get around the city. During these months the temperature is very high and unfortunately, the air conditioning is not effective so the tube is hot and crowded. There have been tensions on the tubes between the tourists and the local Londoners who are trying to get to work and back home again.

You are responsible for the running of the London tube system. You decide to put posters inside the trains and around the stations to highlight some of the problems. Your poster should address communication barriers, provide strategies to overcome them and show cultural awareness.

Prepare a two-page poster and accompanying notes to support the poster providing a logical explanation to the message. The accompanying notes should not exceed 500 words. Please provide references.

Marks will be awarded for achieving the learning outcomes and your ability to provide a well-designed poster and notes.

Common Assessment Criteria Applied Marks available

LO2 - Identify common challenges and barriers to effective communication

LO3 - Devise and develop strategies for overcoming communication barriers

LO6 - Demonstrate awareness of cultural influences on communication and negotiation Poster format and quality of notes

The posters that you designed have now been in the trains and stations for over 2 months. Tourists and Londoners seem to be communicating better and there have been less complaints.

You have been asked to prepare a report for the UK Transport Manager to discuss the improvements.

Your report should discuss some general theories of organisational communication. It must also evaluate some of the barriers of communication highlighted by the poster and outline strategies to solve these.

Please note the following when completing your written assignments:

1.Writing: Written in English in an appropriate business style.

2.Focus: Focus only on the tasks set in the assignment.

3.Document format: 1. Poster and notes 2. Report

4.Provide a clear title, course, and ID number on a cover sheet.  

5.Provide a bibliography using Harvard referencing throughout. Research: Research should use reliable and relevant sources of information e.g. academic books and journals that have been peer reviewed. The research should be extensive.

LO1: Describe and analyse the purposes and principles behind different forms of organisational communication.

The work fully identifies and analyses both the purpose and principles behind theories of organisational communication.

The work identifies and provides some analysis of both the purpose and principles behind theories of organisational communication.

The work identifies the purpose and principles behind theories of organisational communication but there is limited analysis. The work demonstrates a basic understanding of the theories of organisational communication despite some misunderstanding and superficial analysis.

LO2: Identify common challenges to effective communication.

The work identifies a wide range of communication challenges and barriers which are relevant to this organisation. The work effectively demonstrates how the chosen theories and concepts relate to the specific context of this assignment.

The work identifies a range of communication challenges and barriers which are mostly relevant to this organisation. The work mostly demonstrates how the chosen theories and concepts relate to the specific context of this assignment.

The work identifies a range of communication challenges and barriers but does not always demonstrate their relevance to this organisation. The chosen theories and concepts are not sufficiently related to the specific context of this assignment.

The work identifies a few communication challenges and barriers, but they are very generic and are not relevant to the specific context of this assignment.

LO3: Devise and develop strategies for overcoming communication barriers.

TASK 1 The work develops a wide range of workable and practical strategies for overcoming the identified communication barriers. The arguments are logical and thorough and show competent interpretation.The work develops a range of workable and practical strategies for overcoming the identified communication barriers. The arguments are mostly relevant and logical.

The work develops some strategies for overcoming a range of identified communication barriers. The strategies are mostly generic and not directly relevant to this organisation.

The work develops a few strategies for overcoming a limited range of identified communication barriers. They are very generic and not particularly relevant to this organisation.

LO4: Apply principles of effective communication to enhance their practice.

The work includes practical and workable recommendations to improve communication practices, and these are related to the context of this assignment.The work includes some practical and workable recommendations to improve communication practices and mostly relates these to the context of this assignment.

The work has a few workable recommendations to improve communication praqctices, but these are very general and do not relate to the context of this assignment.

The recommendations provided have little relevance to the context of this assignment. There are some misunderstandings.

LO5: Evaluate the communication practices of themselves and others

The work provides an insightful and critical analysis of weaknesses in terms of communication. These are clearly related to the specific issues that are relevant to this assignment.

The work provides some critical analysis of weaknesses in terms of communication and partly relates these to the specific issues that are relevant to this assignment.

The work provides limited analysis of weaknesses in terms of communication. These are very generic and there is little relevance to the issues that are relevant to this assignment.

The work is mostly descriptive and lacks analysis of weaknesses in terms of communication. The suggestions are very generic with no relevance to this assignment.

LO6: Demonstrate awareness of cultural influences on communication

The work demonstrates strong and insightful awareness of cultural influences on communication and provides a broad range of examples which are relevant to the organisation.

The work demonstrates competent awareness of cultural influences on communication and provides at least a few examples that are relevant to this organisation

The work demonstrates some awareness of cultural influences on communication and provides a few examples. The examples are mostly generic and not necessarily relevant to this organisation. Some misunderstanding may be evident.

The work demonstrates some limited awareness of cultural influences on communication and provides at least one relevant example. Understanding may be limited or slightly inaccurate.

Poster format and quality of notes

The work provides a well-designed two-page poster which effectively combines relevant images and text to convey a powerful message. Notes are provided on a separate page which develop and strengthen the message and address the LOs. No introduction or conclusion are necessary, but notes must be clearly presented, coherent and logical.

The work provides a relatively well designed two-page poster which combines mostly relevant images and text to convey its message. Notes are provided on a separate page which mostly develop the message and address the LOs. No introduction or conclusion are necessary, but notes must be clearly presented and mostly coherent and logical.

The work provides a two-page poster which combines some relevant images and text. There may be too much text on the actual poster, too few images or some problems with design. Notes are provided and partly address the LOs, but they are mostly generic and not necessarily relevant to this organisation. Notes may not always be coherent or logical.

The work provides a one or two-page poster which has insufficient or irrelevant images and text. There may be too much text on the actual poster, too few images or some other problem with design. Notes are provided on a separate page but are mostly insufficient or irrelevant.