Interview with a Manager on Change in the Organization

Interview a manager at any level who has been involved in change with his/her organization. Ask the person to describe the change, what s/he was trying to accomplish and what happened.  Use the following questions as guides for the interview: How was the desired change identified?  What was the reason for the change? Describe the gap between the organization’s current performance and the desire future state? What was the vision for the change? How was that vision communicated throughout the organization? How were the formal structures, systems, and processes involved in the change? How were the recipients of change and other key stakeholders engaged in order to get them on board with the change?    What tools and trainings were used as the change was implemented and how did the leadership make the change stick? What challenges surfaced that weren’t accounted for in the original change plan? What were the results of the change process?  Did the results reflect the original vision? How was measurement used to facilitate change at different stages of the process? Reflection post-interview: As you reflect back on the interview, which do you feel was more important to the impact of the change: how things were changed or what was changed? How effectively was the manager able to influence stakeholders involved in the change process? What are some action-oriented recommendations (at least 2) that you would give this manager that would help him or her improve the process (how) to change in the future?