Software delay analysis: planning

MGT4206 International Project Management

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Task

Analyze the mini case (below) using the Cultural Gap Tool focussing on Planning and Organizing issues, along with other information regarding Planning and Organizing Global/International Projects.

Based on your analysis:

1. What is/are the problem(s)? (Max 50 words)
2. What is/are the cause(s)? (Max 100 words)
3. What could the international project manager have done in advance to avoid the problem(s) with the roll out in France? (Max 200 words)

Case Study: Delay in Software Roll Out

An Enterprise Resource Planning System project was initiated and planned in the US headquarters. The new ERP system was to be rolled out in international subsidiaries, for instance in the company's factories in France. Much to the annoyance of the project manager, an overall delay of 12 months occurred with the French roll out due to the following problems:

Local factories in France had additional requirements for the ERP system. Some of these factories also produced for the defence sector. Hence, strict specifications and security rules applied to those sites.
The requirements among the local factories in France differed because the sites manufactured a variety of products. Some factories stored chemicals which needed to be treated away from other materials. Expiry dates needed to be entered into the system. Special disposal rules also had to be followed.

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