ISO Standard Compliance for a Restaurant: Case Study Analysis

Instructions

Do the following:
1. Read through the case study to understand how the process works at the restaurant.
2. Your assignment will address the various Clauses of the ISO standard:
a. 4.1 Understanding the Organization and its context
1. Create PEST analysis for the Restaurant:
a. Internal PEST analysis (with 2 in each section withexplanations)
b. External PEST analysis (with 2 in each section withexplanations)
b. 4.2 Understanding the needs and expectations of interested parties
1. Detail 4 interested parties and why they would be considered interested parties
c. 5.2 Quality Policy
1. Create a Quality Policy that you feel is relevant to the organization and meets ISO requirements. Explain why its relevant and meets requirements
d. 6.1 Actions to address risks and opportunities
1. Develop an FMEA on 2 process steps (of your choosing) from the case study
2. Use rating scale of 1,5,10
3. Provide 2 potential opportunities that you see that the Restaurant could explore and why
e. 6.2 Quality objectives and planning to achieve them
1. Create a Quality Plan on 2 process steps from the case study (of your choosing) using the template from Class #4
f. 9.1.2 Customer Satisfaction
1. Provide your suggestions on what issues they should tackle first from their survey and how they might fix those issues
g. Finally, on one full page (single spaced, 12 font), provide your recomm