Kim’s Convenience Season 1 Episode 8: “Service” – Listening and Communication Analysis

Identifying Improper Listening Habits in Kim’s Convenience Season 1 Episode 8: “Service”

Watch the following video: Kim’s Convenience season 1, episode 8: “Service”  Be advised that the video is 22 minutes long. Answer one of the following questions in writing or in an audio/video recording: Identify a character listening improperly in the episode. What barrier(s) to listening that affects understanding does this character experience? What is the result of the improper listening? And what listening skills could the character use to improve their listening? Consider the content and strategies in Chapter 5 of the textbook for this answer. Pastor Nina communicates non-verbally with the Kims about the way she feels about subeesu (“service” or “on the house”), which is expressed by not needing to pay for items in the store. How does Pastor Nina feel about subeesu, and what nonverbal messages does she send to the Kims to express this? Consider some of the types of nonverbal communication codes in Chapter 7 of the textbook in this answer. Jung has trouble communicating to Janet and Alex that he’s uncomfortable with their relationship. Instead of being assertive, what type of message does he communicate? What guideline(s) for increasing assertiveness could Jung use to be clearer about his discomfort? Consider the discussion about assertiveness in Chapter 6 for this answer