Measure COBEH for better customer orientation.

GBD120 Service Leadership Strategy

Questions:

Activating Customer Orientation (Discussion Board) This discussion board will close on Nov

Post 1: Initial Post Instructions This posting should be a minimum of one short paragraph and a maximum of two paragraphs. Word total for this post should be in the 100 - 200 word range. Your response should provide supporting evidence form the readings or a related experience.

Include references and APA citations when appropriate. Preparation Read chapter 8 in your text book. References can be used from pages 185 -191 For Discussion Post your initial post to the following question:

Discuss the benefit to a manager/leader of using the three methods of measuring Customer Oriented Behaviour (COBEH).

Discuss which one of the three is the most effective?

Use research for your responses APA citations Posts 2 and 3; Respond to Classmates' Posts Instructions After you have created your initial post, look over the discussion of your classmates and give at least two thoughtful responses to two different classmates (one per classmate).

A response should be a minimum of one short paragraph. Word totals for these posts should be in the 75-100 word range.

Whether you agree or disagree, explain why with supporting evidence and concepts from the readings or a related experience. Include a reference, link, or APA citation when appropriate.

The goal of your response posts is to extend the discussions already taking place or pose new possibilities or opinions not previously voiced. Your goal should be to motivate the group discussion and present a creative approach to the topic.

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