Quality Management Tools and Techniques for Deutsche Telekom

As part of the formal assessment for the programme you are required to submit a Quality Management assignment – this is the second of two and is worth 50% of the overall assessment mark. Please refer to your Student Handbook for full details of the programme assessment scheme and general information on
preparing and submitting assignments.
Learning Outcomes
After completing the module, you should be able to:
1. Critically evaluate the concepts and principles of total quality management in different commercial environments.
2. Analyse strategic importance of quality management within an organization.
3. Critically assess what is involved in the creation of a quality management system.
4. Test and evaluate a range of quality management tools and techniques to both diagnose the effectiveness of, and improve, systems and processes.
5. Incorporate, in a critical manner, quality initiatives in the implementation of business objectives.
6. Apply problem solving using the underpinning research of quality management.
7. Undertake critical analysis and reach reasoned and evidenced decisions, contribute problem-solving skills to find and innovate in solutions.

Using the background material indicated in Part 1, your own wider reading and your research around Deutsche Telekom and the wider telecommunications industry write a report analysing and evaluating quality management tools that are available to support Deutsche Telekom in applying the principles you identified and recommended in the first part of your report.
You are required to address the following assignment sub-tasks (1 and 2) within your report.
This assignment is worth 50% of the total marks for the module.
1. Critically evaluate the quality management tools and techniques that are available to the Deutsche Telekom business organisation and how these may improve its systems and processes as well as support its business objectives (LOs 4 & 6) (50 marks)
2. Demonstrate to what extent quality management tools and techniques may contribute to problem solving in the Deutsche Telekom business organisation. Include at least one example of quality management from the recent literature that will better support problem solving in the organisation. (LOs 6 & 7)