Data Portfolio for NW Kent Group of Medical Practice

The NW Kent Group of Medical Practice is a partnership comprising of four doctors. Two of the partners practice medicine at Broadleaf Medical Centre, while  Kirkwood and Sycamore Medical Centre has one partner each. At their last monthly meeting, the partners at NW Kent Group of Medical Practice expressed a desire to investigate an increase in the number of patients’ complaints levied against NW Kent Group of Medical Practice. You were asked to investigate the three medical centres to determine which of the three medical centres, if any, can be used as a model for the others. The results of which is hoped to be used to make positive changes within NW Kent Group of Medical Practice.

To achieve this, you used a questionnaire to collect data during the two months ending August 2020. You also received data regarding complaints made by patients from each of the three medical centres.

Task

Examine the tables of data for the three medical centres. This data appears on the VLE in the folder marked “ASSIGNMENT – NW Kent Group of Medical Practice DATA.”

The two data files consist of:

1. Medical Centre Data – Complaints Received. A spreadsheet that shows the number of complaints received at each medical centre.

2. Medical Centre Data – Patient Survey Results. A spreadsheet showing details from Patient Surveys run across the three medical centres taken in July and August 2020.

You need to examine this data and then create a small data portfolio that explains which medical centre you would recommend to be the model medical centre, and areas of best practice that can be used in redesigning the business model for NW Kent Group of Medical Practice.

Using the data, create a briefing document that explains which medical centre is your preferred choice.

· You will want to think about the different things that you have learned on the module. Look back at different topics that you have covered and consider how you might apply those ideas to the data.

· Write the briefing document as though you are addressing the four partners:

§ Dr James Dawkins

§ Dr Michelle Francis

§ Dr Stephen Greaves

§ Dr Chloe Jackson

· You may use visual methods, such as creating graphs, charts or putting the data into different tables, to help to demonstrate your findings if you wishto (you may earn additional marks for use of tables, graphs and charts but it is possible to pass the assignment without doing so).

· If you use any textbooks or other sources to assist in making your arguments, you must indicate the source of the information in your writing.

· They key to scoring good marks in this assessment is looking at the numbers and explaining what they mean.

· To make comparisons more credible, use a common unit of measurement.

This assignment requires you to demonstrate your knowledge and understanding of the use of data to inform and to make decisions.

You are required to convert primary data, also known as ‘raw data’, into useable units of measurement that will allow commonality for comparisons to take place. In your script, you need to use the data to analyse and compare each of the medical centres’ strengths and weaknesses and be able to express an opinion on areas working well and those that require management action. Your answer should seek to identify and explain how the data has informed your conclusions. Below, you will find guidance on what is expected of you in your submission.