BUS6012 Business Operations and Systems

Part 1 Using the specific operations performance objectives, it can be argued that OPENTASTE is focused on satisfying its customers’ requirements for flexible and dependable services at a reasonable market price.  Specifically you should: ?  Outline  the  essential components for ‘effective  business  operations  management’ (creating value for the customer) for OPENTASTE’s operation in Singapore. ?  Use a soft systems methodology to evaluate the issues OPENTASTE might face if they decide to introduce hybrid facilities and operations to allow their customers to continue ordering goods online and having these delivered to the door while providing physical store fronts for walk-in customers, which is the introduction of  set up of physical stores to create a hybrid operations model with existing online services offered by OPENTASTE. Support your discussion with appropriate business
operations models (i.e. operation  strategy performance (priorities) model, customer value, the service gap model, four v’s profile etc.). TIPS:1.   You should start with what OPENTASTE are doing well compare to the sector (why customers shop online at   OPENTASTE).2.   Research the problems they may face changing their business model (going hybrid - the change) using Soft Systems Methodology (critical analysis of need/problem to be solved).3.   Support your discussions with appropriate operations models (quality/depth).?  You  should  compare  and  contrast  different  models  used  by  the  sector  in  which OPENTASTE  operates  and  recommend  appropriate  solutions  to  continue  being competitive in  the market, make easier for customers to select and buy their products (issues to consider centralised/decentralised inventory and delivery chain, customer value chain, cost implications, sustainability etcFor the new system you should include Root Definition, CATWOE and produce a detailed “Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the problems as well as the solution. (Not included in the word count).By means of a business process plan illustrate the changes including “AS IS” and “TO BE”. Detailed explanations of both plans are required and support your discussions with relevant literature. (