Organisational Performance and Culture in Practice: Learner Assessment Brief

Version 1 - June 2022, the last moderation window for results for this assessment brief is September 2023 5 CO0 1 Organisational performance and culture in practice Learner Assessment Brief Assessment ID / CIPD_ 5CO01_2 2_01 Level 5 Associate Diploma in  People Management  Organisational Learning and Development Version 1 - June 2022 2 Please write clearly in block capitals. Centre number : Centre name : Learner number ( 1st 7 digits of CIPD Membership number): Learner surname: Learner other names: Unit code: 5CO0 1 Unit title: Organisational performance and culture in practice Assessment ID : CIPD_ 5CO0 1_22_01 Assessment start date: Assessment submission date: First resubmission date for centre marking – if applicable Second resubmission date for centre marking – if applicable Declared word count Assessor name: Assessor signature: IQA name (if applicable): IQA signature (if applicable): Level 5 Associate Diploma Version 1 - June 2022 3 5 CO0 1 Organisational performance and culture in practice This unit assignment explores the connections between organisational structure and the wider world of work in a commercial context. It highlights the factors and trends, including the digital environment, that impact on business strategy and workforce planning , recognising the influence of culture, employee wellbeing and behaviour in delivering change and organisational performance. CIPD’s insight Change management (Sep 202 1) Organisational change is a constant in many organisations, driven by a number of diff erent forces including customers, markets and technology. Yet research shows that most change initiatives fail to get their intended outcomes and may even limit an organisation’s potential and its people. The effects of not managing change effectively can be devast ating and long lasting, so it’s important that people professionals understand the issues and equip themselves with techniques to support change management ini tiatives. The factsheet looks at why change management is important, the implications of not managing change effectively, and the potential issues that can arise in change management processes. It offer s a series of techniques to help ensure change is effective. https://www.cip d.co.uk/knowledge/strategy/change/management -factsheet Technology and the future of work (January 2021 ) How artificial intelligence (AI), robots and automation are shaping the world of work, the ethical considerations and the role of people professionals. Much has been said about the potential impact of AI, robots and automation on jobs and the future of work. A common view is that many jobs are at risk of being taken over by machines, potentially leading to large -scale job losses. Our research shows that w hile there are risks, there are at least as many opportunities to increase the number and quality of jobs. No doubt these technologies will change the nature of work as we know it. This change needs a proper people strategy led by people professionals. Thi s factsheet describes some of the technologies that are having an impact on the world of work. It looks at the ethical implications of using these technologies in the workplace and considers the role of people professionals in shaping the future of work fo r humans. https://www.cipd.co.uk/knowledge/work/technology/emerging -future -work -factsheet Please note that the purpose of this insight is to link you to CIPD’s research and evidence within the subject area, so that you can engage with the latest thinking. It is not provided to replace the study required as part of the learning or as formative assessment material Level 5 Associate Diploma Version 1 - June 2022 4 Level 5 Associate Diploma Version 1 - June 2022 5 Preparation for the Tasks:  At the start of your assignment , you are encouraged to plan your assessment work with your Assessor and where appropriate agree milestones so that they can help you monitor your progress.  Refer to the indicative content in the unit to guide and support your evidence.  Pay attention to how your evidence is presented, remember you are working in the People Practice Team.  Ensure that the evidence generated for this assessment remains your own work. You will also benefit from:  Completing and acting on formative feedback from your Assessor.  Reflecting on your own experiences of learning opportunities and continuous professional development.  Reading the CIPD Insight, Fact Sheets and related online material on these topics as well as key research authors on the subject . Level 5 Associate Diploma Version 1 - June 2022 6 Task - Q uestions Knowledge and understanding for this core unit will be assessed by written answers to the questions below. 1. Organisations differ in terms of structure, the products and/or services offered and customers. a. Evaluate the advantages and disadvantages of two types of organisation structures, including the reasons underpinning them. (AC 1.1) b. Analyse connections between organisational strategy, products, services and customers. (A C 1.2) 2. All organisations are affected to some extent by external factors and trends. The impact of these factors and trends could be positive, neutral or negative, some are short -lived whilst others are long -lasting. Analyse a range of external factors an d trends currently impacting organisations. Identify organisational priorities arising from the factors and trends analysed. (AC 1.3) 3. The CIPD’s report W orkplace Technology: the employee experience (2020:2) states, ‘ the impact of the latest technology rev olution on how organisations create value and on the way people work spans all industries, economies and parts of society’ . Assess the scale of technology within organisations and how it impacts work. (AC 1.4) 4. Drawing on your reading, explain one theory or model which examines organisational culture AND interpret one theory or model which examines human behaviour. (AC 2.1) 5. Assess how people practices impact on organisational culture and behaviour, drawing on examples to support your arguments. (AC 2.2) 6. Many organisations have managed considerable change in recent years. CIPD’s report, People Profession 2030: a collective view of future trends (2020) identifies ‘internal change’ as a key future trend. a. Explain different approaches to managing change (AC 2.3) b. Discuss models for how change is experienced. (AC 2.4) 7. CIPD’s Good W ork Index provides an annual benchmark of job quality. Data is gathered on seven dimensions of good work, including ‘health and wellbeing’. Assess the importance of wellbeing at wor k and factors which impact wellbeing. (AC 2.5) 8. Discuss the links between the employee lifecycle and different people practice roles. (AC 3.1) 9. Analyse how people practice connects with other areas of an organisation and supports wider people and organisa tional strategies. (AC 3.2) 10. People professionals provide a service to internal customers but to truly add value, people professions need to understand their customer’s needs. Discuss processes for consulting and engaging with internal customers to unders tand their needs. (AC 3.3) Level 5 Associate Diploma Version 1 - June 2022 7 Your evidence must consist of:  W ritten answers to the assessment questions (4550 words, refer to CIPD word count policy) Level 5 Associate Diploma Version 1 - June 2022 8 Assessment Criteria Ev idence Checklist You may find the following checklist helpful to make sure that you have included the required evidence to meet the task. This is not a mandatory requirement as long as it is clear in your submission where the assessment criteria have been met. Assessment criteria Evidenced Y/N Evide nce reference 1.1 Evaluate the advantages and disadvantages of different types of organisation structures, including the reasons underpinning them. 1.2 Analyse connections between organisational strategy, products, services and customers. 1.3 Analyse external factors and trends impacting organisations to identify current organisational priorities. 1.4 Assess the scale of technology within organisations and how it impacts work . 2.1 Explain theories and models which examine organisational culture and human behaviour. 2.2 Assess how people practices impact on organisational culture and behaviour. 2.3 Explain differe nt approaches to managing change. 2.4 Discuss models for how change is experienced. 2.5 Assess the importance of wellbeing at work and the different factors which impact wellbeing. 3.1 Discuss the links between the employee lifecycle and different people practice roles. 3.2 Analyse how people practice connects with other areas of an organisation and supports wider people and organisational strategies. 3.3 Discuss processes for consulting and engaging with internal c us tom ers to understand their needs . Level 5 Associate Diploma Version 1 - June 2022 9 Declaration of Authentication Declaration by learner I can confirm that this assessment is all my own work and where I have used materials from other sources, they have been properly acknowledged. Learner name: Learner signature: Dat e* *T his should be the date on which you submit your assessment Declaration by Assessor I confirm that I am satisfied that to the best of my knowle dge, the work produced is solely that of the lea rner. Assessor name : Assessor signature : Date: Level 5 Associate Diploma Version 1 - June 2022 10 5 CO0 1 Organisational performance and culture in practice Assessment Criteria marking descriptors. Assessors will mark in line with the following assessment criteria (AC) marking descriptors, and will indicate where the learner sits within the marking band range for each AC . Assessors must provide a mark from 1 to 4 for each assessment criteria within the unit. Assessors should use the mark descriptor grid as guidance so they can provide comprehensive feedback that is developmental for learners . Please be aware that not all the mark descriptors will be present in every assessment criterion, so assessors must use their discretion in making grading decisions. The grid below shows the range for each unit assessment result based on total number of marks awarded across all assessment criteria. To pass the unit assessment learners must achieve a 2 ( Low Pass) or above for each of the assessment criteria . The overall result achieved will dictate the outcome the learner receives for the unit, provided NONE of the assessment criteria have been failed or referred. Please note that l earners will receive a Pass or Fail result from the CIPD at unit level. Referral grades can be used internally by the centre. Overall mark Unit result 0 to 23 Fail 24 to 30 Low Pass 31 to 39 Pass 40 to 48 High Pass Level 5 Associate Diploma Version 1 - June 2022 11 Marking Descriptors Mark Range Descriptor 1 Fail Insufficient demonstration of knowledge, understanding or skills (as appropriate) required to meet the AC. Insufficient examples included, where required, to support answers. Presentation and structure of assignment is not appropriate and does not meet the assessment brief. Insufficient or no evidence of the use of references to wider reading to help inform answer. 2 Low Pass Demonstrates an acceptable level of knowledge, understanding or skills (as appropriate) required to meet the AC. Sufficient and acceptable examples included, where required, to support answers. Required format adopted but some improvement required to the structure and presentation of the assignment. Answers are acceptable but could be clearer in responding to the task and presented in a more coherent way. Sufficient evidence of the use of references to wider reading to help inform answer . 3 Pass Demonstrates good knowledge, understanding or skills (as appropriate) required to meet the AC. Includes confident use of examples, where required, to support each answer. Presentation and structure of assignment is appropriate for the assessment brief. Answers are clear and well expressed. Good evidence of the use of references to wider reading to help inform answer . 4 High Pass Demonstrates a wide range and confident level of knowledge, understanding or skill (as appropriate). Includes strong examples that illustrate the point being made, that link and support the answer well. Answers are applied to the case organisation or an al ternative organisation. Answers are clear, concise and well argued, directly respond to what has been asked. The presentation of the assignment is well structured, coherent and focusses on the need of the questions. Considerable evidence of the use of refe rences to wider reading to inform answer . Level 5 Associate Diploma Version 1 - June 2022 12 Marking grid and feedback for learner Unit 5CO01: Assessor Feedback to Learner Centre number Please enter your centre number here Centre name Please enter your centre name here Learner number (1st 7 digits of CIPD Membership number) Please enter the learner number here. Must be 1 st 7 digits of CIPD membership number Learner surname Please enter learner surname here Learner other names Please enter learner other names here e.g., first n ame and middle name(s) T ASK AC Number Assessment Criteria Mark 1-4 1.1 Evaluate the advantages and disadvantages of different types of organisation structures, including the reasons underpinning them. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 1.2 Analyse connections between organisational strategy, products, services and customers. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 1.3 Analyse external factors and trends impacting organisations to identify current organisational priorities. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here Level 5 Associate Diploma Version 1 - June 2022 13 1.4 Assess the scale of technology within organisations and how it impacts work. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 2.1 Explain theories and models which examine organisational culture and human behaviour. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 2.2 Assess how people practices impact on organisational culture and behaviour. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 2.3 Explain different approaches to managing change. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 2.4 Discuss models for how change is experienced. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Level 5 Associate Diploma Version 1 - June 2022 14 Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 2.5 Assess the importance of wellbeing at work and the different factors which impact wellbeing. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 3.1 Discuss the links between the employee lifecycle and different people practice roles. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 3.2 Analyse how people practice connects with other areas of an organisati on and supports wider people and organisational strategies. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here 3.3 Discuss processes for consulting and engaging with internal customers to understand their needs. Please enter your Assessor feedback here Enter mark here Please enter your Assessor feedback here for resubmission 1 (if applicable) Enter mark here Please enter your Assessor feedback here for resubmission 2 (if applicable) Enter mark here T otal marks for T ASK Enter total marks here Level 5 Associate Diploma Version 1 - June 2022 15 T otal marks for T ASK (resubmission 1 if applicable) Enter total marks here T otal marks for T ASK (resubmission 2 if applicable) Enter total marks here T otal marks for UNIT Enter total unit marks here Grade Enter grade here T otal marks for UNIT (resubmission 1 if applicable) Enter total unit marks here Grade (resubmission 1 if applicable) Enter grade here T otal marks for UNIT (resubmission 2 if applicable) Enter total unit marks here Grade (resubmission 2 if applicable) Enter grade here Assessor Feedback Summary Please enter your summary and developmental points for the learner here. Please use a different font colour for any resubmission comments. 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