Training and Development Approach: Online/Remote/e-Learning using Multi-Media Activities

In order to achieve full marks, you must submit your work before the deadline. Work that is submitted late – up to five working days after the published submission deadline - will be accepted and marked. However, the element of the module’s assessment to which the work contributes will be capped with a maximum mark of 40%. Work cannot be submitted if the period of 5 working days after the deadline has passed (unless there is an approved extension). Failure to submit within the relevant period will mean that you have failed the assessment.

You are a member of the HRM department in a large customer service organisation with 3,000 employees, based in the United Kingdom. In the last 18 months, the organisation has experienced a number of problems. There has been a downturn in productivity, profitability, and customer satisfaction. In addition, your department has noted an increasing turnover in staff, and difficulty in recruiting the right talent needed. A number of staff surveys have indicated that employees do not feel that they are properly trained for many of their day-to-day tasks, and that they feel that the organisation takes little interest in their long-term development. The board believes that this could be one of the root causes of the organisation’s recent problems.

The Managing Director and the Board are considering the implementation of systematic staff development across the organisation, and intend to conduct a special board meeting to discuss possible approaches to training and developing the workforce.

Your Head of HR has allocated the training and development approach listed below to present to the management board. You are required to research your allocated training and development approach and present information on the specific aspects listed.

Unfortunately, due to the measures currently being undertaken to lessen the spread of COVID-19, the Board has decided to cancel the meeting and have instead requested that you complete a 1,000-word briefing note on the topic below. Please include a Harvard compliant reference list after your briefing note (which is excluded from the wordcount).

Briefing: Online/Remote/e-Learning using Multi-Media Activities (Banfield, Kay and Royals (2018) p.347)- please use that book

Notes from the lecture: You have to send 1000 words to your CEO applying to the scenario

• A general overview of this approach, and the typical types of activity that might be included within it. Notes from the lecture: what the scope and nature of e-learning it is.
• The advantages that this approach might offer to the organisation. Notes from the lecture: to talk about relevant advantages, to give the reader an opening shot, the potential usefulness of this; link it to the learning system so how is e-learning help different people with different approaches to learning.
• How this approach might address specific learning styles amongst employees.
• Any disadvantages or risks approach might present. Notes from the lecture: to talk about relevant disadvantages, to give the reader an opening shot, the potential usefulness of this; link it to the learning system so how is e-learning help different people with different approaches to learning.
• Any budgeting considerations that should be borne in mind.
• Any internal or external factors that may impact on implementing this approach. Notes from the lecture: should look on internal and external factors that affect the e-learning.
• Examples of how other organisations use this approach successfully. Notes from the lecture: and finally, you might to consider specifically and financial application before moving to the concluding paragraph.