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Digital Transformation Strategy for a Public Sector Organization

Tasks to be undertaken

This coursework involves the development of a digital transformation strategy for a selected public sector organisation which focuses on three areas of leading edge technology. 

The strategy will focus outwardly, on how IT services in the organisation serve its IT customers, both internal and external, and on how digital technologies might transform the business. 

You will have selected a public sector client: a hospital, government department, university, council or any other public sector organisation.

The consultancy will involve understanding the purpose and business of the public sector organisation and its connections with other organisations and sectors, critically analysing any existing digital transformation strategy and moves towards digital transformation and identifying new and future directions.

The digital transformation strategy will focus on three of the following key themes:

1.Customer journey planning

2.Big Data 

3.Internet of Things and Sensors


5.Machine Learning and AI

6.Cognitive Cloud Computing

7.Edge Computing



10.Virtual Reality and Augmented Reality

These areas are covered through seminars and lectures. Lectures also cover customers, services, suppliers and the concept of digital transformation which will all feed into the consultancy report.

Seminars and lecture will tackle some technologies and strategic aspects. You will be required develop consultancy around to three out of seven key technology directions as the core of a digital transformation report. 

In Week 25 (16th March 2020) you will be randomly allocated one of the three consultancy briefs to deliver as a consultancy portfolio.

You will need to investigate the organisation and define its current systems and services.  You will need to maintain awareness of what is going on in the organisation and what is changing; also what is changing in the government and in its public sector environment. . You will need to monitor and scan trade and professional literature in both the Government sector and the IT industry.

You will need to address the organisation, its current progress in digital transformation  and your recommendations and suggestions for future direction in digital transformation.

The following is a suggested structure which can be tailored to suit your organisation:

Digital Transformation Consultancy Report Template

Introduction to Organisation

Organisation purpose, function.

Organisation size, structure, relation to other public sector organisations

Main outputs and processes.

Main customer interactions with organisation.

Strategic direction

Current IT Strategy

Use of IT within organisation.

Current customer-facing systems

Current digital transformation strategy. Maturity. Current implementation. 


Identified areas for improvement  in:

Efficiency and cost reduction

Improved customer journey

Strategic innovation of services

Data analysis and intelligent decision making.

The learning outcomes that are assessed by this coursework are:

1.To describe and critically analyse the digital strategy of a public sector organisation.

2.To explain and evaluate a range of technical and IT service applications on the organisation 

3.To identify and recommend strategies for digital transformation of the public sector organisation. 

To develop skills in applying a range of approaches in presenting the results of the consultancy.

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