As a result of the Covid-19 pandemic, Age UKÂ is facing a number of challenges delivering many of its services and acknowledge that there is a need for transformation of some of these services to a digital delivery format.
For Formative Assessment 2 you will need to provide an outline of the report structure giving a good indication of what you are going to discuss in each section, including the academic sources you have used
Background:
Age UK are an independent charity that supports the health and wellbeing of older people living in the city. They offer localised services within their local branch.
The Covid-19 pandemic has further socially isolated the older generation and has had a devastating impact on their health and well-being. With many of their services suspended due to the pandemic, Age UK is facing many challenges providing their services and engaging with older people.
Challenges facing Age UK:
Barriers |
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Skills |
Digital skills and understanding |
Access (to IT) |
Lack of access to a digital device, internet connection or internet signal, e.g. due to lack of funds or physical/mental impairment |
Motivation |
Understand WHY and HOW they can benefit from being online for a purpose they can relate to, not just for the sake of being online, and overcome fear and mistrust. |
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Types of Local Services they offer  |
About the service |
How delivered |
Delivery during Covid |
Barriers |
How could it be developed to assist? |
Information and Advice |
Service to provide information and advice about a wide range of topics |
Face to Face, Over the phone, Email |
Telephone, Email |
Access to IT, competencies/ skills, motivation |
Access to IT, Completing forms online |
Visiting Service |
Weekly visits by Volunteers to clientsâ home to combat loneliness and isolation |
Face to Face |
Wellbeing telephone calls to support clients |
Access to IT, competencies/ skills, motivation |
Access and training e.g., WhatsApp, Zoom, Facebook, connecting with activities and vetted non-AUKS groups |
Computer Drop-In sessions |
Weekly Drop-in sessions for support and guidance on IT issues e.g. How to use a tablet, How can I access photos? |
Weekly support groups in community venue - face to face |
None |
Access to IT, competencies/ skills, motivation |
Access and training e.g., WhatsApp, Zoom, webinars, tutorials |
Wellbeing service |
Holistic needs analysis, referrals, signposting |
Face to Face, Telephone |
Telephone |
Access to IT, competencies/ skills, motivation |
Access and training e.g., WhatsApp, Zoom, Facebook, how to access websites, connecting with activities and vetted non-AUKS groups |
Day care |
1-3 days per week in day-care centre; activities for mental and physical stimulation; hot meal; day trips. Support for toileting and feeding. |
Face to Face |
Telephone wellbeing calls, limited home visits using full PPE |
Access to IT, competencies/ skills, motivation, frailty, cognitive and sensory impairment |
Access and training e.g., WhatsApp, Zoom, Facebook, |
Chums |
Regular social gathering, coffee morning style, knitting club |
Face to Face |
Telephone? |
Access to IT, competencies/ skills, motivation |
Access and training e.g., WhatsApp, Zoom, Facebook, how to access websites, connecting with activities and vetted non-AUKS groups |
OTHER OPPORTUNITIES |
Access to online shopping |
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Access to GP consultations/ Hospital appointments |
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On line prescriptions |
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Connection with friends & family |
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Requirements:
Undertake relevant secondary researchwhich should include (but is not limited to)
Students should develop their critical thinkingskills as they use the results of their research to identify which of the Age UK local services may be most suitable, in whole or in part, for transformation to a digital delivery and solutions to achieve this that are well-founded and evidenced Students should apply their own reasoning and judgmentas they draw conclusions as to the merits and limitations of the ideas they have generated and the extent to which they could overcome the barriers of skills, access and motivation to encourage older adults to engage with digital services offered by Age UK.